Hispanic Advisory Committee Achievements Benefit Spanish-Speaking Families
Hispanic Advisory Committee
Members of the Hispanic Advisory Committee discuss business at Cincinnati Children's.
A subcomittee of the Family Advisory Council, the Hispanic Advisory Committee has achieved many accomplishments since it was created at Cincinnati Children's Hospital Medical Center.
- The Cincinnati Children's Call Center itinerary now has instructions at the top of the page for Spanish-speaking individuals to call Guest Services for assistance.
- Several documents including the surgery guide, HIPAA forms and Patient Rights and Responsibilities, and surgical materials have been or are being translated into Spanish.
- Open customer services positions within Guest Services and Child Health Administrative Services have been filled with bilingual English / Spanish employees.
- New Welcome Center signage includes the Spanish question mark (¿), as well as the Spanish word "información."
- Interpreter Services hired two in-house Spanish language interpreters at Cincinnati Children's and is in the process of hiring additional interpreters.
- Many members of the committee volunteered in the Cincinnati Children's booth at the Festival Hispano 2003.
- The Cincinnati Children's switchboard now has an option for Spanish. The dedicated Spanish phone line is answered between 8:30 am to 5 pm, Monday through Friday, by a Guest Services customer service representative and / or the Spanish staff interpreter.
- Hispanic Advisory Committee members participated in community-wide bidding for telephone interpreters through the Health Council.
- The Hispanic Advisory Committe completed its mission / vision / values statement.
- Approved $1,000 in funds for Child Life to purchase Spanish language resources. Child Life has spent about 90% of the funding to purchase books, videos and cds and is working on a distribution system.
- The Hispanic Advisory Committee recommended a telephone to be placed in the Outpatient Pharmacy to assist families by connecting to Pacific interpreters for three-way calls between the pharmacist and the family member.
- The Hispanic Advisory Committee recommended a Spanish line to be available for billing inquiries.
- Hispanic Advisory Committee members participate in the Education Task Force, a group formed to examine information on the Cincinnati Children's web site and print materials that need to be translated.
- Edna Morales, Hispanic Advisory Committee co-chair and Family Advisory Council parent coordinator, attended a national Institute for Family-Centered Care conference.
- Cincinnati Children's participated as a sponsor of the Hispanic Chamber of Commerce's "Cincy-Cinco Latin Festival" in early May 2004. Many Hispanic Advisory Committee members volunteered at Cincinnati Children's booths.
- Beginning August 30, 2004, all patients registering for Cincinnati Children's services will be asked to specify their primary language.
Contact the Hispanic Advisory Committee
For more information, please email or call the Hispanic Advisory Committee.
