Outpatient Care
Cincinnati Children's Hospital Medical Center tracks specific measures related to outpatient care and services.
You can download the operational definition of each measure in portable document format (.pdf) below:
| Strategic Improvement Measures for Outpatient Care |
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- Urgent Appointments
- Percent Copays collected
- Wait for 3rd Next Available Appointment: Length of time in calendar days between the day a patient makes a request for an appointment with a physician and the third available appointment for a new patient visit (113k)
- No Show Rate: The percentage of patients that cancel or who do not show up on the same day as their scheduled appointment (85k)
- Patient Satisfaction with Appointment Access: Percent of respondents who answered, "Yes" to the question, "Were you able to get an appointment as soon as you wanted?" (73k)
- Patient Satisfaction with Waiting in Clinic: Percent of respondents who answered "No" to "Did you wait too long in the waiting room" and "Did you wait too long in the examining room?" (73k)
- Perceived Wait Time to see Provider 15 Minutes or Less: Percent of respondents who answered that they waited "0-15 minutes" to the question, "After the appointment was scheduled to begin, how long did (you / your child) wait to be seen by (you / your child) health care provider (73k)
- Physician Utilization: The percentage of divisions on target to meet their annual commitment for clinic hours (73k)
- Referring Physician Satisfaction with Appointment Access: Percent of respondents who answered "Excellent" to the question, "Please rate the specialty on the ability to have your patient scheduled in an appropriate amount of time" (73k)
- Referring Physician Satisfaction with Feedback: Percent of respondents who answered "Excellent" to the question, "Please rate the specialty on the communication you receive regarding your referred patient" (73k)
- Schedule Utilization: The percentage of hours where patients were actually scheduled to be seen (87k)
- Lag for feedback: Days (Average & Range) from the patient's visit until the letter was mailed to the referring physician (88k)
- Patient Satisfaction with Scheduling: Percent of respondents who answered, "Excellent" to "Please rate the ease of scheduling the appointments through our call center" (82k)
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Last updated 1/07
