Patient Satisfaction / Outpatient Care

Measuring Outpatient Experiences at Cincinnati Children's

Explanation | Methodology | Outpatient Centers l We Want Your Feedback

Explanation

The current methodology for measuring patient experiences at Cincinnati Children's Hospital Medical Center was developed to:

  • Provide a better focus on the aspects of patient care that are most important to the families we serve
  • Incorporate the patient experience and satisfaction measurement into the efforts of the Cincinnati Children's improvement teams
  • Provide measures for guiding improvement projects at Cincinnati Children's and to accurately monitor the progress and outcomes of those improvements
  • Provide more actionable data in a more timely manner
  • Provide reliable information to individual Outpatient Care Centers

Our vision at Cincinnati Children's is to be the leader in improving child health. As a leader, we are committed to improving the quality of the care and services we provide to you, your child and your family.

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Methodology

Here's how we measure patient experiences at Cincinnati Children's:

  • Telephone interviews are completed each week with up to five (5) randomly selected families for each Outpatient Center location.
  • All families are asked a core set of 15 experiential care questions and three open-ended questions for general comments. (Experiential care questions are questions about specific behaviors.) These questions come from a variety of sources, including:
  • Each inpatient care unit has the option to add up to five (5) additional questions that are asked of their families only. The purpose of these questions is to monitor specific improvement initiatives at that Outpatient Center.
  • The interviews are completed by Cooper Research, Inc., a local marketing research firm that specializes in health care.

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Centers Included in the Telephone Interviews

Patients and families from every Outpatient Center at Cincinnati Children's are included in the telephone surveys:

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We Want Your Feedback

We would like to know what you think of the information presented here. Please send us an email to let us know if you found this web page helpful and easy to understand, or if you there's any additional information you need but couldn't find (childrens-quality@cchmc.org).

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