Patient Satisfaction / Inpatient Stay

Inpatient Care: What Our Families Are Saying About Cincinnati Children's

At Cincinnati Children's Hospital Medical Center, we want to know how our patients and families rate our care and services. We use this information to look for ways that we can continue to improve our health care delivery for kids and teens, while also raising the bar for pediatric health care around the world.

Inpatient Care Survey Results | We Want Your Feedback

Inpatient Care (Care Provided During Overnight Hospital Stay)

Each week, approximately 50 randomly selected families participate in a telephone survey about the care their children received while a patient at Cincinnati Children's. Read more about our methodology.

Here's what the families surveyed from October through December 2007 had to say about our inpatient care:

 

October - December 2007

Information about Treatment: How much information parents were given about treatment or condition (% of families who answered "Right Amount")

91%

Nurse Attention to Parent Experiences / Suggestions: Nurses paid attention to parent experiences and suggestions (% of families who answered "Yes, Completely")

87%

Nurse Availability to Answer Questions: Nurses were available to answer questions or concerns when needed (% of families who answered "Always")

88%

Understandable Answers from Nurses: Parents got answers to questions, from nurses, that were understandable (% of families who answered "Always")

89%

Physician Attention to Parent Experiences / Suggestions: Doctors paid attention to parent experiences and suggestions (% of families who answered "Yes, Completely")

88%

Physician Availability to Answer Questions: Doctors were available to answer questions or concerns when needed (% of families who answered "Always")

73%

Understandable Answers from Physicians: Parents got answers to questions, from doctors, that were understandable (% of families who answered "Always")

86%

Family Involvement: How often providers involved parent in decisions about treatment (% of families who answered "Always")

72%

Consistent Communication: How often one doctor / nurse said one thing and another said something different (% of families who answered "No, Never")

61%

Noise Level: How often the area around the room was quiet (% of families who answered "Always")

59%

Emotional Support: How often providers gave emotional support when needed (% of families who answered "Always")

67%

Response to Call Button: Quick response to call button when used to get help (% of families who answered "Always")

71%

Home Care Education: Hospital staff taught parent what they needed to know to care for their child at home (% of families who answered "Yes, Completely")

87%

Time Spent on Home Transition: Whether or not parent wanted someone from the hospital staff to spend more time with them discussing how to care for their child at home (% of families who answered "No More Time")

81%

Overall Hospital Rating: % of families giving Cincinnati Children's an overall best rating of 9 to 10, using a scale of 0 to 10

81%

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We Want Your Feedback

We would like to know what you think of the information presented here. Please send us an email to let us know if you found this web page helpful and easy to understand, or if you there's any additional information you need but couldn't find (childrens-quality@cchmc.org).

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Last updated February 2008