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At Cincinnati Children’s, improvement is our passion. We began to focus intensively on transformational improvement more than a decade ago.
Over the years we have documented better patient outcomes and family experiences, a dramatic reduction in hospital-acquired infections, more reliable systems for delivering care safely, greater efficiency and timeliness, better management of hospital resources, and significant savings to the healthcare delivery system.
Our achievements have earned national and international recognition. But we know that the work is far from done.
Our experience has given us a deeper understanding of the approaches that drive and sustain improvement. We’re working every day to apply this knowledge to continue the work of improving child health in our hospital, our community and beyond. To accelerate this work, we launched the James M. Anderson Center for Health Systems Excellence in 2010.
From the start of our journey, we’ve known that large-scale change begins with a vision for perfect care. We continue to challenge ourselves by setting perfection goals.
Inspired by the outcomes we’ve seen and those we’re determined to achieve in the future, we’re sharing our knowledge and learning from others on the same improvement journey.
Here are a few of the most important lessons we’ve learned about the principles and behaviors that drive organizational improvement:
Healthcare organizations have much to learn from the families we serve
Large-scale change begins with transformational goals
Build the organization’s capacity to execute improvement
Transparency is critical
Healthcare organizations have much to learn from other high-risk, high-reliability industries
Respect the science of improvement
We make information about our performance available for parents, families and healthcare professionals to evaluate.
3333 Burnet Avenue, Cincinnati, Ohio 45229-3026 | 1-513-636-4200 | 1-800-344-2462 | TTY:1-513-636-4900
New to Cincinnati Children’s or live outside of the tri-state area? 1-877-881-8479
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