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High Res

Craig M. Froehle, PhD

Associate Professor, UC Department of Pediatrics

Phone: 513-556-7174

Fax: 513-556-5499

Email: craig.froehle@uc.edu

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Education and Training

BS: Mechanical Engineering, University of Cincinnati, Cincinnati, OH, 1992.

MBA: Operations Management, University of Cincinnati, Cincinnati, OH, 1996.

PhD: Business Administration (Operations Management), Kenan-Flagler Business School, University of North Carolina at Chapel Hill, Chapel Hill, NC, 2001.

Publications

View PubMed Publications

Kaplan HC, Brady PW, Dritz MC, Hooper DK, Linam WM, Froehle CM, Margolis P. The influence of context on quality improvement success in health care: a systematic review of the literature. Milbank Q. 2010 Dec;88(4):500-59.

Halsted MJ, Froehle CM. Design, implementation, and assessment of a radiology workflow management system. AJR Am J Roentgenol. 2008 Aug;191(2):321-7.

Roth AV,Cattani KD, Froehle CM. Antecedents and Performance Outcomes of Global Competence: An Empirical Investigation. J of Engineering and TechManagement. 2008;25:75-92.

Froehle CM, Roth AV. A Resource-Process Framework of New Service Development. Production and Operations Management. 2007;16(2):169-188.

Sampson SE, Froehle CM. Foundations and Implications of a Proposed Unified Services Theory. Production and Operations Management. 2006;15(2):329-343.

Froehle CM. Service Personnel, Technology, and Their Interaction in Influencing Customer Satisfaction. Decision Sciences. 2006;37(1):5-38.

Froehle CM, Sampson SE. Clarifying Services Operations Management with a Unified Services Theory. POMS Chronicle. 2006;13(1):10-13.