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Biographies

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High Res

Craig M. Froehle, PhD

Associate Professor, UC Department of Pediatrics

Phone: 513-556-7174

Fax: 513-556-5499

Email: craig.froehle@uc.edu

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Education and Training

BS: Mechanical Engineering, University of Cincinnati, Cincinnati, OH, 1992.

MBA: Operations Management, University of Cincinnati, Cincinnati, OH, 1996.

PhD: Business Administration (Operations Management), Kenan-Flagler Business School, University of North Carolina at Chapel Hill, Chapel Hill, NC, 2001.

Publications

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Kaplan HC, Brady PW, Dritz MC, Hooper DK, Linam WM, Froehle CM, Margolis P. The influence of context on quality improvement success in health care: a systematic review of the literature. Milbank Q. 2010 Dec;88(4):500-59.

Halsted MJ, Froehle CM. Design, implementation, and assessment of a radiology workflow management system. AJR Am J Roentgenol. 2008 Aug;191(2):321-7.

Roth AV,Cattani KD, Froehle CM. Antecedents and Performance Outcomes of Global Competence: An Empirical Investigation. J of Engineering and TechManagement. 2008;25:75-92.

Froehle CM, Roth AV. A Resource-Process Framework of New Service Development. Production and Operations Management. 2007;16(2):169-188.

Sampson SE, Froehle CM. Foundations and Implications of a Proposed Unified Services Theory. Production and Operations Management. 2006;15(2):329-343.

Froehle CM. Service Personnel, Technology, and Their Interaction in Influencing Customer Satisfaction. Decision Sciences. 2006;37(1):5-38.

Froehle CM, Sampson SE. Clarifying Services Operations Management with a Unified Services Theory. POMS Chronicle. 2006;13(1):10-13.