Independent Self-Paced Modules

Frequent Questions

Computing Requirements
Check out Computing Requirements for additional help on the specific technical requirements for Personal or Macintosh Apple computers.

The Genetics Education Program for Nurses (GEPN) at Cincinnati Children's Hospital Medical Center provides the following frequently asked questions and answers about the Independent Self-Paced Modules:

What do I do if I encounter problems submitting a test or survey from a PC?

There are a few reasons that can make it difficult for you to submit a test or survey from a PC. We'll use a process of elimination.

To make sure that your web pages are loaded from our server each time, please follow the instructions
below:

Open Internet Explorer
From the tool bar left click on Tools
Left click on Internet Options
Left click on the General Tab
From the section that says Temporary Internet Files, left click on Settings
Confirm that Every Visit to the Page is selected
Left click OK to close the Temporary Internet Files window
Left click OK to close the Internet Options window

Your PC must be equipped with Java Virtual Machine (JVM), as submitting a survey or test is performed by a java applet. To check for your JVM, please follow the instructions below:

Open Internet Explorer
From the tool bar left click on Tools
Left click on Internet Options
Left click on the Security Tab
Left click on Internet to highlight
At the bottom of the window, left click on Custom Level
Scroll down to Microsoft VM. Confirm that High Safety is selected.
Continue scrolling to Scripting of Java applets. Confirm that Enable is selected.
Left click OK to close the Security Settings window
Left click on the Advanced Tab
Scroll down to the Microsoft VM. Confirm that the JIT compiler for virtual machines is selected.
Left click OK to close the Advanced window
If your computer does not have Microsoft VM, visit http://java.sun.com/j2se/1.4.2/download.html to download java from Sun.

To confirm that your computer does not view our course as an untrusted site, please follow the instructions below:

Open Internet Explorer
From the tool bar left click on Tools
Left click on Internet Options
Left click on the Security Tab
Left click on Trusted Sites to highlight
Left click on Sites
In the box where "Add this web site to the zone" is stated, add the following url:
http://morpheus.chmcc.org:7777/
Left click on Add
Left click on OK to close the Trust Sites window
Left click on OK to close the Security Settings window.

The scrollbars aren't showing on my screen. What should I do?

It is necessary to maximize the pop-up windows (external websites) by left clicking the small square in the top right corner of the window. After maximizing the window, scrollbars will appear.

Will the Independent Self-Paced Modules run properly on my Mac?

The self-paced modules will run on a Macintosh with the following specifications:

Mac OSX 10.3 or higher
Latest version of the Safari browser 1.2.4
Java 1.4.2_05 or higher

If your Macintosh meets the above specifications and you are unable to proceed in the course, please complete
the next two functions:

Check for software updates
In Safari, click on "reset Safari" and delete your cookies and temporary internet files

What are the printable margins for the Independent Self-Paced Modules?

The margins of the module may exceed the printable margins of your browser. You can change your browser printer default to print in landscape in order to print the page in it's entirety.

Will the Independent Self-Paced Modules run on any browser and / or wireless connection?

It is strongly recommended that when using a wireless internet connection, use Internet Explorer 5.5 or higher. There are known functionality issues with WebCT, Netscape and Mozilla browsers.