Special Needs Resource Directory

  • Utilities

    Programs may be available through local utility companies to assist you with bill payment, emergencies, weatherization and specialized equipment.

    The Complex Care Center at Cincinnati Childrens provides information on financial assistance programs.

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    Heat and Energy

    • HeatShare is a Duke Energy sponsored program in Ohio that is designed to assist those in need with heating bills during the winter season. WinterCare is available in Kentucky and Helping Hand is available in Indiana. Home weatherization service provides information on how to manage utility bills and reduce energy costs.
    • Duke Energy's Life Support Program encourages customers with special electrical needs to register so they can be notified in advance about scheduled power outages. Duke Energy strongly urges customers to have either a backup power source or an alternative plan in the event of a power outage. Participation in the Life Support Program does not prevent disconnection, following notification, for non-payment of a bill.   
    • Ohio Department of Development offers multiple energy assistance programs. This site allows an individual to apply for several federal and state programs in one online application. Programs described here include:
      • Home Energy Assistance Program (HEAP)
      • Emergency Home Energy Assistance Program (E-HEAP)
      • Percentage of Income Payment Plan (PIPP)
    • U.S. Department of Health and Human Services, Administration for Children and Families, provides information on the Low Income Energy Assistance program and provides state contacts.

    Telephone

    • Cincinnati Bell Customer Support services has equipment and assistance for individuals with speech / hearing impairments, physical impairments and other special needs. You can contact their Special Needs Department at 513-565-4424 (voice only), 513-241-2899 (TDD/TTY) or 513-241-2942 (Fax).
    • Cincinnati Bell Lifeline Program is a telephone assistance program offering monthly discounts to qualified customers in Ohio, Kentucky and Indiana. Program information and an application are provided. 
    • Lifeline Link-Up is a telephone discount program that gives people with low incomes a discount on basic monthly phone service.
    • Safelink Wireless is a government supported program that provides a free cell phone and airtime each month for income eligible customers.

    Additional Resources


 
  • Contact Us

    We want to hear from you. Email us with your feedback or suggestions for additional resources. Call our Family Resource Center at 513-636-7606 with your questions.