Billing Information
When your child needs medical care, you should be able to focus on health needs above all else. We understand your concerns, and we try to reduce your stress by simplifying the medical billing process. We’re here to help.
What to Expect During the Billing Process
When your child is admitted to Cincinnati Children’s, we use the insurance information you provide during registration to process your account. Your insurer will also let you know your co-pay amount, so you’ll know exactly how much you are expected to pay when your child has an appointment. As your child receives treatment and services at Cincinnati Children’s, we submit bills to your insurance provider. If they do not pay in a reasonable amount of time or do not cover the entire cost of your bill, we may contact your insurance company again. We may also contact you for help in processing your insurance claim.
If your insurer does not cover the entire cost of your child’s medical care, we may send you a billing statement for the balance. We want to make billing a simple process for you, so we will consolidate the costs of your child’s physician and hospital services into one billing statement. As a parent or guardian of a patient at Cincinnati Children’s, you are considered the guarantor, or person held responsible for your child’s medical expenses.
How You Can Help
The most important thing you can do to make the billing process go smoothly is to make sure we have your most up-to-date insurance information on file. Please carefully read through the billing statement when you receive it to make sure your personal and insurance information is correct. If you find an error, contact us immediately so we can correct it.
You should receive an explanation of benefits (EOB) from your insurer within 30 days. If you do not, contact them to find out the status of your claim.
We ask that you pay your bill promptly, but we understand that medical expenses can quickly become overwhelming. If you are having trouble managing your child’s medical bills, financial assistance can help.
