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We try to address some of the more common billing questions. If you need additional information, please contact the Billing Customer Service Department at Cincinnati Children's Hospital Medical Center, 513-636-4427.
A deductible is the amount of money you must pay before the insurance company begins covering part or all of your medical expenses.
Co-insurance is a set percentage of the insured medical expenses that you may have to pay after you reach your deductible. Co-insurance can vary greatly among insurance plans, so check with your provider to find out how much co-insurance you may have to pay.
A co-payment is a set payment made at the time a service is received. Co-payments can vary greatly among insurance plans, so check with your provider to find out how much you may have to pay. We ask that you pay your co-payment when you register.
We can help you determine the cost of a medical procedure or service. Contact Customer Service at 513-636-4427.
Cincinnati Children's files the claim with your insurance company. Please make sure that we have your correct insurance information on file.
Hospital coverage often has a deductible or out-of-pocket expense that you are responsible for paying. Since each plan can be different, we encourage you to carefully review your benefits.
Cincinnati Children’s provides a wide range of medically related services for independent clinics, area physicians and other hospitals. For example, a pediatrician or health center may refer lab work to Cincinnati Children’s for testing or analysis. When this occurs, the bill for the lab services will come from Cincinnati Children’s.
Before an account is referred to a collection agency, you will receive three billing statements from Cincinnati Children’s. You may also receive a phone call from our Billing Office. If you have not made a payment or payment arrangements after these steps have been taken, the account will be referred a collection agency. These agencies act under the direction of Cincinnati Children’s. Once an account is placed with an outside collection agency, we ask that you work directly with the agency to resolve the balance. Before an account is placed with a collection agency, you will receive three billing statements from Cincinnati Children's advising you of your child's account activity. You may also receive phone calls from Cincinnati Children's billing office personnel during this billing period.
Learn more about managing your account online.
3333 Burnet Avenue, Cincinnati, Ohio 45229-3026 | 1-513-636-4200 | 1-800-344-2462 | TTY:1-513-636-4900
New to Cincinnati Children’s or live outside of the tri-state area? 1-877-881-8479
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