Hospital Resources

  • Frequently Asked Questions

    We try to address some of the more common billing questions. If you need additional information, please contact the Billing Customer Service Department at Cincinnati Children's Hospital Medical Center, 513-636-4427.

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    + What is a deductible?

    A deductible is the amount of money you must pay before the insurance company begins covering part or all of your medical expenses.

    + What is co-insurance?

    Co-insurance is a set percentage of the insured medical expenses that you may have to pay after you reach your deductible. Co-insurance can vary greatly among insurance plans, so check with your provider to find out how much co-insurance you may have to pay.

    + Can I pay my bill online?

    Yes, you can pay your hospital and physician bills with Online Business Office. Anesthesia billing information is not available at this time.

    + I received a billing statement. How do I know my insurance company paid its portion?

    You may use Online Business Office to view insurance payment information. If you have additional questions about insurance payments, please call your insurance company directly. The insurance company's phone number is usually printed on the back of your insurance card.

    + What is a co-payment?

    A co-payment is a set payment made at the time a service is received. Co-payments can vary greatly among insurance plans, so check with your provider to find out how much you may have to pay. We ask that you pay your co-payment when you register.

    + What if I forget to bring my insurance information to the appointment?

    You will be registered as "self-pay" during registration, which means you are responsible for paying the entire bill. However, you may use Online Business Office or call 513-636-4427 to provide your insurance information.

    + Can I receive an estimate for the cost of a procedure before I receive the service?

    We can help you determine the cost of a medical procedure or service. Contact Customer Service at 513-636-4427.

    + How does my insurance company receive the claim for health care services?

    Cincinnati Children's files the claim with your insurance company. Please make sure that we have your correct insurance information on file.

    + Why are some of my bills from the hospital covered by my insurance, while others are not?

    Hospital coverage often has a deductible or out-of-pocket expense that you are responsible for paying. Since each plan can be different, we encourage you to carefully review your benefits.

    + Why do I receive billing statements from the hospital when my child was never there?

    Cincinnati Children’s provides a wide range of medically related services for independent clinics, area physicians and other hospitals. For example, a pediatrician or health center may refer lab work to Cincinnati Children’s for testing or analysis. When this occurs, the bill for the lab services will come from Cincinnati Children’s.

    + My child's medical bills are adding up fast, and I can't afford them. How can I get help?

    We are committed to providing healthcare to every child who needs it, regardless of the family’s ability to pay. All families who live in our primary service area (Hamilton, Warren, Butler, Clermont, Boone, Kenton, Campbell and Dearborn counties) and do not have health insurance are eligible for discounts and payment plans. Our financial counselors can help you manage your child’s medical bills.

    + I received a letter stating my account has been referred to a collection agency or collection attorney. Why was this done and what should I do?

    Before an account is referred to a collection agency, you will receive three billing statements from Cincinnati Children’s. You may also receive a phone call from our Billing Office. If you have not made a payment or payment arrangements after these steps have been taken, the account will be referred a collection agency. These agencies act under the direction of Cincinnati Children’s. Once an account is placed with an outside collection agency, we ask that you work directly with the agency to resolve the balance. Before an account is placed with a collection agency, you will receive three billing statements from Cincinnati Children's advising you of your child's account activity. You may also receive phone calls from Cincinnati Children's billing office personnel during this billing period.

  • Online Business Office / Online Payments

    Learn more about managing your account and paying your bill online.

    > Pay Your Bill Online