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Not all parts of the medical record are available in MyChart. For example, some lab and test results are not available in MyChart because it is important that your provider discusses the results with you. Certain clinics are not yet using our electronic medical record. While test results from those clinics will be available in MyChart, additional information such as medications and health issues may not be available until they begin documenting in the electronic medical record.
MyChart information comes directly from Cincinnati Children’s electronic medical record. If you find inaccurate data, contact Health Information Management at 513-636-4217, Monday through Friday, between 8:30 am and 5 pm. Do not report inaccuracies to MyChart Support.
Only the medications we have documented in our electronic medical record that your child is currently taking appear in MyChart. Discontinued medications are not available for viewing in MyChart. Medications prescribed by non-Cincinnati Children’s providers will not appear in the medication list unless they are documented in your child’s medical record by your Cincinnati Children’s provider.
Contact Health Information Management at 513-636-4217, Monday through Friday, from 8:30 am to 5 pm.
3333 Burnet Avenue, Cincinnati, Ohio 45229-3026 | 1-513-636-4200 | 1-800-344-2462 | TTY:1-513-636-4900
New to Cincinnati Children’s or live outside of the tri-state area? 1-877-881-8479
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