Hospital Resources

Your email provider might be marking your MyChart emails as junk mail or “spam.”  To be sure you receive your MyChart messages, add DoNotReply@MyChart.com to your email address book. You should also access your account’s junk mail settings and add MyChart.com to your “safe list” or “trust list.” If you complete these steps and still don’t receive the reminders you registered for in MyChart, contact MyChart Support at 513-636-5019 or 1-877-508-7607 or send an email to mychart@cchmc.org.

Not all parts of the medical record are available in MyChart. For example, some lab and test results are not available in MyChart because it is important that your provider discusses the results with you. Certain clinics are not yet using our electronic medical record. While test results from those clinics will be available in MyChart, additional information such as medications and health issues may not be available until they begin documenting in the electronic medical record.

MyChart information comes directly from Cincinnati Children’s electronic medical record. If you find inaccurate data, contact Health Information Management at 513-636-4217, Monday through Friday, between 8:30 am and 5 pm. Do not report inaccuracies to MyChart Support.

Only the medications we have documented in our electronic medical record that your child is currently taking appear in MyChart. Discontinued medications are not available for viewing in MyChart. Medications prescribed by non-Cincinnati Children’s providers will not appear in the medication list unless they are documented in your child’s medical record by your Cincinnati Children’s provider.

Contact Health Information Management at 513-636-4217, Monday through Friday, from 8:30 am to 5 pm.