Hospital Resources

  • I Need Help with MyChart

    Contact MyChart Support by phone at 513-636-5019 or 1-877-508-7607. Analysts are available Monday through Friday from 8 am to 5 pm to help solve problems. Support is also available by email at mychart@cchmc.org.
  • Frequently Asked Questions

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    + What if my code expires or doesn’t work?

    MyChart activation codes are good for 21 days. If your code expires, ask for a new code at any Cincinnati Children’s clinic. If your code hasn’t expired but doesn’t work, call MyChart Support at 513-636-5019 or 1-877-508-7607 or send an email to  mychart@cchmc.org.

    + I signed up for email alerts but I’m not receiving them. What’s wrong?

    Your email provider might be marking your MyChart emails as junk mail or “spam.”  To be sure you receive your MyChart messages, add DoNotReply@MyChart.com to your email address book. You should also access your account’s junk mail settings and add MyChart.com to your “safe list” or “trust list.” If you complete these steps and still don’t receive the reminders you registered for in MyChart, contact MyChart Support at 513-636-5019 or 1-877-508-7607 or send an email to mychart@cchmc.org.

    + Why are some health records not showing up in MyChart?

    Not all parts of the medical record are available in MyChart. For example, some lab and test results are not available in MyChart because it is important that your provider discusses the results with you. Certain clinics are not yet using our electronic medical record. While test results from those clinics will be available in MyChart, additional information such as medications and health issues may not be available until they begin documenting in the electronic medical record.

    + What should I do if I see inaccurate information in my child’s MyChart record?

    MyChart information comes directly from Cincinnati Children’s electronic medical record. If you find inaccurate data, contact Health Information Management at 513-636-4217, Monday through Friday, between 8:30 am and 5 pm. Do not report inaccuracies to MyChart Support.

    + Why are some of my child’s medications missing from MyChart?

    Only the medications we have documented in our electronic medical record that your child is currently taking appear in MyChart. Discontinued medications are not available for viewing in MyChart. Medications prescribed by non-Cincinnati Children’s providers will not appear in the medication list unless they are documented in your child’s medical record by your Cincinnati Children’s provider.

    + How can I obtain my child’s complete medical record?

    Contact Health Information Management at 513-636-4217, Monday through Friday, from 8:30 am to 5 pm.


 
  • Contact Us

    We welcome your feedback and suggestions about MyChart. Send an email to mychart@cchmc.org. All suggestions are reviewed by a member of our team; ideas will be incorporated into MyChart when possible.