• Help from Family and Friends

    When someone you care for is a patient at Cincinnati Children’s, it’s not always possible to visit in person. There are a variety of things that family and friends can do to help:

  • Children in the hospital love to get mail. Please ask family and friends to write “Patient Mail” on their letters to help our mailroom.

    Family and friends can send an electronic greeting card from our website. If the patient is in the hospital, the card will be printed and hand-delivered. See our selection of e-Cards.

    Family and friends outside the Cincinnati area can reach you by calling our toll-free number: 1-800-344-2462.

    Effective Oct. 6, family members can purchase meal cards for inpatient meal delivery from Best Upon Request in addition to buying them from the cafeteria. Best Upon Request has taken on this service for Guest Services, who will no longer sell and deliver the cards.

    Cards cost $6. Each card is good for one entrée, two sides, one dessert and a drink.

    How to purchase 

    Families can purchase cards from the cafeteria 24 hours per day, seven days a week, or from Best Upon Request in Location D1. Desk hours for Best Upon Request are Monday through Friday, 7:30 to 8:30 am, 11 am to 12:30 pm, and 3:30 to 4:30 pm.  Families may also contact Best Upon Request at 513-803-4871 or concierge@cchmc.org or buy cards when representatives make rounds on various units.

    Ordering a meal 

    To order food, families should dial the number on the card and order from the in-room menu. Food Services will deliver the order to the patient’s room.

    Returning extra meal cards 

    Refunds require a receipt and must be returned to the site of purchase. If purchased at the cafeteria (or previously through Guest Services), the meal card can only be refunded by the cafeteria.

    The Gift Shop offers a wide variety of unique, hand-picked children’s merchandise, gifts and personal items. Let our staff of personal shoppers help you choose a gift. We can take your order over the phone and deliver the gift free of charge. Read more about ordering from our Gift Shop.