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Thank you for choosing Cincinnati Children's for your child's care. We understand how difficult it is for the whole family when a child needs hospital care. We want to assure you the Cincinnati Children's is dedicated to offering the best and safest care, and to treating each family with respect and kindness. We'll do everything we can to make your stay as comfortable as possible. Your child will be cared for by a team of doctors, nurses and others who are experts in pediatrics. You are an important member of the team. We encourage you to share information, ask questions, and be as involved as possible in your child's care.
Our Welcome Center staff can help you find your way and give you information about services within the hospital. Welcome Centers are located on our Burnet Campus near the main entrance to Location A, Location B and Location C.
We’ll ask to see:
If your child is being admitted to the Burnet Campus, please go to the Admitting Department in Location A, first floor.
If your child has recently been exposed to any contagious disease (such as chicken pox) or has a fever, bad cold, rash or fever blisters, call your doctor before you come to the hospital. Admission may have to wait until your child is feeling better.
Patients age 18 or older who have the ability to make an informed decision have the right to make their own medical treatment decisions. You also have the right to draft an advance directive that gives instructions for healthcare in case you are no longer able to participate in treatment decisions. For more information or copies of advance directive forms:
If you or your doctor feels your child is not able to understand the risks and benefits of medical treatment and cannot make informed medical decisions, you must arrange for a legal guardian to be appointed for that purpose. To obtain legal guardianship for an adult child, parents must apply to the probate court in the county where the child lives. For more information, contact a lawyer or the probate court.
You will find a phone, TV and a DVD player. We also offer free wireless internet service.
You can order room service for your child between 6:30 am and 10 pm. A child-friendly menu is located in your child’s room. Call 6-FOOD (3663) from the room to order. Halal and Kosher and healthy choice items are available. If you are not with your child, the nurse will help your child order. Our Nutrition Therapy staff will make sure that the order is consistent with your doctor’s instructions. Please tell your nurse or doctor if your child has any food allergies, or if your child needs special formulas or food.
Effective Oct. 6, family members can purchase meal cards for inpatient meal delivery from Best Upon Request in addition to buying them from the cafeteria. Best Upon Request has taken on this service for Guest Services, who will no longer sell and deliver the cards.
Cards cost $6. Each card is good for one entrée, two sides, one dessert and a drink.
Families can purchase cards from the cafeteria 24 hours per day, seven days a week, or from Best Upon Request in Location D1. Desk hours for Best Upon Request are Monday through Friday, 7:30 to 8:30 am, 11 am to 12:30 pm, and 3:30 to 4:30 pm. Families may also contact Best Upon Request at 513-803-4871 or firstname.lastname@example.org or buy cards when representatives make rounds on various units.
To order food, families should dial the number on the card and order from the in-room menu. Food Services will deliver the order to the patient’s room.
Refunds require a receipt and must be returned to the site of purchase. If purchased at the cafeteria (or previously through Guest Services), the meal card can only be refunded by the cafeteria.
Families also are welcome to eat in the cafeteria, Location D, where you’ll find many options, including comfort food, fresh soups, a large salad bar, deli sandwiches, pizza, chili, and specialty items that change daily.
Guest Services can provide a list of restaurants that deliver to the hospital. Call them at 636-5009.
Clean Hands Protect Everyone
The Centers for Disease Control and Prevention reports that US hospital patients get nearly 2 million infections each year. And did you know that 80 percent of germs are transferred via hands? Hand hygiene is one of the most important ways to protect your child and prevent the spread of infections.
Partner with us to stop germs by cleaning your hands:
To clean your hands:
If soap and water are not available, use the alcohol-based, hand sanitizing wipes, foam or gel that you can find in many places around the hospital. Hand sanitizers can quickly reduce the number of germs on hands in some situations, but sanitizers do not eliminate all types of germs. They are not as effective when hands are visibly dirty or greasy.
How do you use hand sanitizers?
Remind everyone who comes into your child’s room to clean their hands too—family visitors and friends. It’s even all right to ask your doctors and nurses.
If you have a concern about the quality of care or a safety issue, please speak to your child’s nurse or doctor, or to the unit manager. Here are steps you can take if you have a concern or grievance that cannot be immediately addressed by your care team:
Contact Family Relations to speak to a patient advocate
Contact the Ohio Department of Health
Contact The Joint Commission, the organization that accredits hospitals nationwide.
Medicare beneficiaries have the right to request a review of their grievances by Ohio’s Quality Improvement Organization. Medicare patients may make this request through Family Relations or by calling the Ohio Medicare Beneficiary helpline at 1-800-589-7337 or www.ohiokepro.com.
Read more about Your Rights and Responsibilities.
3333 Burnet Avenue, Cincinnati, Ohio 45229-3026 | 1-513-636-4200 | 1-800-344-2462 | TTY:1-513-636-4900
New to Cincinnati Children’s or live outside of the Tristate area? 1-877-881-8479
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