Visiting Cincinnati Children's

  • Your Child's Stay

    Thank you for choosing Cincinnati Children's for your child's care. We understand how difficult it is for the whole family when a child needs hospital care. We want to assure you the Cincinnati Children's is dedicated to offering the best and safest care, and to treating each family with respect and kindness. We'll do everything we can to make your stay as comfortable as possible. Your child will be cared for by a team of doctors, nurses and others who are experts in pediatrics. You are an important member of the team. We encourage you to share information, ask questions, and be as involved as possible in your child's care.

    Our Welcome Center staff can help you find your way and give you information about services within the hospital. Welcome Centers are located on our Burnet Campus near the main entrance to Location A, Location B and Location C. 

  • Show All

    + Where do I register for admission?

    If your child is being admitted to the Burnet Campus, please go to the Admitting Department in Location A, first floor.

    + What should I bring to the hospital?

    We’ll ask to see:

    • Your insurance or medical card
    • Completed physical exam form, if you received one from your child’s doctor
    • Proof of guardianship (for court-appointed guardians)
    • Your child’s medication record
    • All prescriptions or over-the counter medications your child takes, in their original bottles

    + What if my child has been exposed to a contagious disease?

    If your child has recently been exposed to any contagious disease (such as chicken pox) or has a fever, bad cold, rash or fever blisters, call your doctor before you come to the hospital. Admission may have to wait until your child is feeling better.

    + What if my child is over age 18?

    Patients age 18 or older who have the ability to make an informed decision have the right to make their own medical treatment decisions. You also have the right to draft an advance directive that gives instructions for healthcare in case you are no longer able to participate in treatment decisions. For more information or copies of advance directive forms:

    • Admitting, 513-636-4207
    • Social Services, 513-636-4711
    • Talk to your nurse or doctor

    If you or your doctor feels your child is not able to understand the risks and benefits of medical treatment and cannot make informed medical decisions, you must arrange for a legal guardian to be appointed for that purpose. To obtain legal guardianship for an adult child, parents must apply to the probate court in the county where the child lives. For more information, contact a lawyer or the probate court.

    + What is in my child’s room?

    You will find a phone, TV and a DVD player. We also offer free wireless internet service.

    + What are the visiting hours?

    Please let your family and friends know that they are welcome to visit from 8:30 am through 8:30 pm. Read more about our Visiting Policies.

    + Can I stay overnight?

    Family support is important to children in the hospital. Two parents, guardians or a parent designee (18 years of age or older) may stay overnight in most of our patient care units. Anyone planning to stay overnight must sign in with the health unit coordinator at the communication station on the unit.

    A sleep chair is available in most patient rooms. Parent showers and bathrooms are also available in most patient rooms or nearby on the unit.

    + What will my child eat?

    You can order room service for your child between 6:30 am and 10 pm. A child-friendly menu is located in your child’s room. Call 6-FOOD (3663) from the room to order. Halal and Kosher and healthy choice items are available. If you are not with your child, the nurse will help your child order. Our Nutrition Therapy staff will make sure that the order is consistent with your doctor’s instructions. Please tell your nurse or doctor if your child has any food allergies, or if your child needs special formulas or food. 

    + What can parents and guests eat?

    You may purchase guest dining cards and order from the patient menu. Each card costs $5 and is good for one meal, including:

    • One entrée, or soup and sandwich
    • Two side orders
    • One fruit or dessert
    • One beverage

    You may pay by cash or credit card. A full refund is available on unused cards with receipt. Refunds are made in the location where you purchased the card.

    Where to buy dining cards:

    • Cards are available at the Location A Welcome Center, or at the cash registers in the cafeteria.
    • Call Guest Services at 636-5009. Hours are Monday-Friday, 8:30 am-8 pm; weekends, noon-6 pm. 

    Families also are welcome to eat in the cafeteria, Location D, where you’ll find many options, including comfort food, fresh soups, a large salad bar, deli sandwiches, pizza, chili, and specialty items that change daily.

    Guest Services can provide a list of restaurants that deliver to the hospital. Call them at 636-5009.

    + Can my child keep up with schoolwork?

    The Child Life School Program gives your child the opportunity to complete assignments and receive credit for attending school during the hospital stay. School services begin after the third day in the hospital and take place in a classroom or at the bedside for students confined to their rooms. We encourage you to bring your child’s books to the hospital. Contact a hospital teacher at 513-636-0571. Read more about Child Life programs.

    + Who can help my child adjust to the hospital?

    Child Life specialists, along with Child Life assistants, provide developmental, social and emotional support to patients of all ages. The goal is to help families and children understand their reactions to health care and to help them cope. Activity Centers, in Locations A and B, are run by Child Life staff and offer developmentally appropriate activities. Activities are also provided at bedside. Read more about Child Life program.

    + How can I keep family and friends updated?

    CarePages is a free service that allows family and friends to stay in touch with you before, during and after your child’s hospitalization. Use CarePages to create and update a private, personal web page where you can share news and receive messages of support. Read more about setting up a CarePage.

    + Who do I call if I have a concern about my child’s care?

    If you have a concern about the quality of care or a safety issue, please speak to your child’s nurse or doctor, or to the unit manager. Here are steps you can take if you have a concern or grievance that cannot be immediately addressed by your care team:

    Contact Family Relations to speak to a patient advocate

    Contact the Ohio Department of Health

    Contact The Joint Commission, the organization that accredits hospitals nationwide.

    Medicare beneficiaries have the right to request a review of their grievances by Ohio’s Quality Improvement Organization. Medicare patients may make this request through Family Relations or by calling the Ohio Medicare Beneficiary helpline at 1-800-589-7337 or www.ohiokepro.com.

    Read more about Your Rights and Responsibilities.