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Thank you for choosing Cincinnati Children's for your child's care. We understand how difficult it is for the whole family when a child needs hospital care. We want to assure you the Cincinnati Children's is dedicated to offering the best and safest care, and to treating each family with respect and kindness. We'll do everything we can to make your stay as comfortable as possible. Your child will be cared for by a team of doctors, nurses and others who are experts in pediatrics. You are an important member of the team. We encourage you to share information, ask questions, and be as involved as possible in your child's care.
Our Welcome Center staff can help you find your way and give you information about services within the hospital. Welcome Centers are located on our Burnet Campus near the main entrance to Location A, Location B and Location C.
If your child is being admitted to the Burnet Campus, please go to the Admitting Department in Location A, first floor.
We’ll ask to see:
If your child has recently been exposed to any contagious disease (such as chicken pox) or has a fever, bad cold, rash or fever blisters, call your doctor before you come to the hospital. Admission may have to wait until your child is feeling better.
Patients age 18 or older who have the ability to make an informed decision have the right to make their own medical treatment decisions. You also have the right to draft an advance directive that gives instructions for healthcare in case you are no longer able to participate in treatment decisions. For more information or copies of advance directive forms:
If you or your doctor feels your child is not able to understand the risks and benefits of medical treatment and cannot make informed medical decisions, you must arrange for a legal guardian to be appointed for that purpose. To obtain legal guardianship for an adult child, parents must apply to the probate court in the county where the child lives. For more information, contact a lawyer or the probate court.
You will find a phone, TV and a DVD player. We also offer free wireless internet service.
You can order room service for your child between 6:30 am and 10 pm. A child-friendly menu is located in your child’s room. Call 6-FOOD (3663) from the room to order. Halal and Kosher and healthy choice items are available. If you are not with your child, the nurse will help your child order. Our Nutrition Therapy staff will make sure that the order is consistent with your doctor’s instructions. Please tell your nurse or doctor if your child has any food allergies, or if your child needs special formulas or food.
You may purchase guest dining cards and order from the patient menu. Each card costs $5 and is good for one meal, including:
You may pay by cash or credit card. A full refund is available on unused cards with receipt. Refunds are made in the location where you purchased the card.
Where to buy dining cards:
Families also are welcome to eat in the cafeteria, Location D, where you’ll find many options, including comfort food, fresh soups, a large salad bar, deli sandwiches, pizza, chili, and specialty items that change daily.
Guest Services can provide a list of restaurants that deliver to the hospital. Call them at 636-5009.
If you have a concern about the quality of care or a safety issue, please speak to your child’s nurse or doctor, or to the unit manager. Here are steps you can take if you have a concern or grievance that cannot be immediately addressed by your care team:
Contact Family Relations to speak to a patient advocate
Contact the Ohio Department of Health
Contact The Joint Commission, the organization that accredits hospitals nationwide.
Medicare beneficiaries have the right to request a review of their grievances by Ohio’s Quality Improvement Organization. Medicare patients may make this request through Family Relations or by calling the Ohio Medicare Beneficiary helpline at 1-800-589-7337 or www.ohiokepro.com.
Read more about Your Rights and Responsibilities.
3333 Burnet Avenue, Cincinnati, Ohio 45229-3026 | 1-513-636-4200 | 1-800-344-2462 | TTY:1-513-636-4900
New to Cincinnati Children’s or live outside of the Tristate area? 1-877-881-8479
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