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We require Windows Media Player (or greater) for Microsoft Windows and Macintosh OS X users. We recommend you use the latest version of the player available for your computer.
The Windows Media Player is not the same thing as the Real Player or the QuickTime Player. You can get the latest version of the Windows Media player here.
Sometimes the video may invert and turn green in Windows Media Player 10. The solution to this problem can be downloaded here.
Sometimes the the Windows Media Player will seem to "hang" when loading a program, or playback will be very choppy. This procedure often helps:
Microsoft dropped support for Windows Media Player 9 for Mac OS X in January, 2006. Instead, they distribute a third-party QuickTime plug-in called "Flip4Mac." This plug-in is not compatible with many Windows Media presentations, including those produced at Cincinnati Children's. Because of this incompatibility, Microsoft continues to distribute the final version of Windows Media Player 9 for Mac OS X here.We recommend that you not install the Flip4Mac QuickTime plug-in. If it becomes necessary to install Flip4Mac for some reason:
If the plug-in is already installed, it can be disabled by following these steps:
Windows Media Player 9 for Mac is not a Universal application and must be run under the Motorola-based Mac emulator called "Rosetta." To play Windows Media files embedded an a web page, the web browser must also be forced to run under Rosetta. To configure your browser to run properly under Rosetta:
The next time the browser you chose is opened, it will run under Rosetta emulation. You may notice some sluggishness in the response of the browser. You may disable Rosetta emulation on the browser when you aren't going to be watching streaming media and re-enable it when you are.
It is hoped that the Flip4Mac Internet Plug-in will eventually be compatible with all Windows Media presentations produced by Cincinnati Children's and it will not be necessary to run your web browser under Rosetta emulation. We apologize for any inconvenience.
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