Community Practice Services

  • Enterprise Practice Management (EPM) Service Plans

    Local support team provides your practice with the tools and support you need to get paid faster.

    Every practice needs efficient revenue cycle management; however, every practice has unique needs in achieving that goal. To that end, Community Practice Services** offers four management service plans from which you may choose.

    From basic services to full-service follow-up, each plan brings to your practice expert training and support provided by our local team of NextGen® certified professionals as well as the revenue cycle expertise of NextGen® Revenue Cycle Management Services. Each plan is powered by the Enterprise Practice Management (EPM) by NextGen® to help your practice improve cash flow.

    The NextGen® EPM provides the tools your practice will use every day to perform: appointment scheduling, registration, insurance eligibility verification*, charge entry, claim-scrubbing and time-of-service posting (office receipts).

    The management service plans are described below.  

    Services Essentials Standard Associate Premium
    1.   Help Desk Support - application
    2.   System Training
    3.   Load Payer Contracts ****
    4.  File Maintenance Updates ****
    5.   System Administrator Updates ****
    6.   Connectivity (DSL) ****
    7.   Application Hosting ****
    8.   System Upgrades ****
    9.   System Implementation ****
    10. On-Site Go-Live Support ****
    11. Essentials Reporting Package ****
    12. Obtain & Maintain Payer Contracts ***
    13. Electronic Claims Submission ***
    14. Close Books at Month-End ***
    15. Practice Comparison Reports ***
    16. Ad Hoc Reporting ***
    17. Hardware Provision ***
    18. Hardware Installation & Support ***
    19. Electronic Eligibility Verification **
    20. Electronic Secondary Claims Submission **
    21. Bank Lock Box **
    22. Deposit Reconciliation **
    23. Electronic Payment Posting **
    24. Paper Payment Posting **
    25. Provide 3rd Party Payment Compliance Report **
    26. Insurance A/R Follow Up *
    27. Denial Management *
    28. Patient A/R Follow Up *
    29. Patients Statements *
    30. Customer Service / Billing Inquires *
    31. Dedicated Client Services Specialist *
    32. Meet with Payers to Resolve Claim Payment Issues *

    ** Community Practice Services offers products such as Electronic Claims, Statements, Postage and Handling if not included in service plan of your choice.