• Frequently Asked Questions

    The Division of Pediatric Dentistry answers Frequently Asked Questions for Patients and Families, as well as Health Care Professionals:

    For Patients and Families

    How old should my child be before his/her first dental appointment at Cincinnati Children's?
    The American Academy of Pediatric Dentistry recommends that your child's first dental visit be scheduled when the teeth first erupt or, at the latest, by his/her first birthday. We will provide information at the first visit that will help you raise a cavity-free child.

    What ages are the patients you see?
    Cincinnati Children's accepts dental patients ranging from newborns to 14 years old.

    Will you see children with physical, mental or medical conditions?
    We welcome patients with special needs. All of our locations are equipped to address their needs.

    If my dentist is not available, will you see my child for a dental emergency?
    You may bring your child to the Dental Clinic for an evaluation during the week. In the evening or on the weekends, please take your child to the Emergency Department.

    If you have questions about a possible dental emergency, call 513-636-4200 and ask for the dentist on call.

    Do you offer payment plans?
    Yes, we have a financial services representative who can create an individualized payment plan for you. Call Terri Pollard, 513-636-5939, after you have visited our office.

    For billing questions, call 513-636-4427, and select option No. 2.

    If I have a question about my child's teeth, whom should I call?
    Call Cincinnati Children’s at 513-636-4200 or 1-800-344-2462, and ask the operator to page the dentist on call.

    For Healthcare Professionals

    How can I contact faculty on call?
    Call Physician Priority Link, 513-636-7997 or 1-888-636-7997.

    As a physician, I'm often asked when children should first see a dentist. I am not sure what to tell my patients?
    Children should see a pediatric dentist by a year of age. It's a good time to do a thorough oral examination, evaluate decay risk and provide anticipatory guidance.

    I'm a physician and have a patient in the office with a dental problem. How should I manage it?
    Our on-call faculty can provide advice or arrange to see the patient if necessary. Call Physician Priority Link, 513-636-7997.

    I'm providing pediatric care for a newborn with cleft lip and palate, and would like to refer the patient to your craniofacial team. Whom should I call?
    Contact Iris Sageser, Craniofacial Center administrator, at iris.sageser@cchmc.org or 513-636-4539.

    As a dentist, from time to time I see a child with a significant medical problem. How should I manage the medical condition in concert with delivering dental care?
    Our faculty is available to discuss specific questions for dental patients with complicating medical conditions. Contact Physician Priority Link, 513-636-7997, to be connected to the faculty dentist on-call.

    I have an emergency patient in the office with dental trauma. How should this specific problem be treated?
    Call and we can discuss your case. If you wish, we can see and care for your patient through our 24-hour emergency service.

    I have an uncooperative toddler in the office that I would like to sedate so I may deliver dental care. What are factors to consider in guiding such decisions?
    Call Physician Priority Link, 513-636-7997, and the on-call faculty person can discuss your specific questions.