• Frequently Asked Questions

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    Referrals can be made by your child’s physician. Have your physician fax a referral to 513-803-1111 or 1-866-877-8905. If you have questions, call Division of Developmental and Behavioral Pediatrics (DDBP) scheduling at 513-636-4611 or 1-800-344-2462 ext. 64611.

    Please plan to arrive at our 3430 Burnet Avenue location at least 30 minutes before your appointment to give yourself time to park, register and complete paperwork.

    We ask that you call our office at least 24 hours before your child’s appointment if you need to cancel or reschedule.

    Contact your insurance company to make sure Cincinnati Children’s and the physician or other healthcare providers your child is seeing are in your plan, and to verify your benefits. For questions about billing or payment plans, call our billing department’s customer service line at 513-636-4427.

    Your first evaluation appointment, including registration, seeing the doctor and nurse and scheduling follow-up visits, may last up to three hours.

    Let your child know you will be going to a clinic, which is like a doctor’s office. There are toys and small electronic games to play with, or your child may choose to bring a favorite toy from home. At your visit, we will explain how we can help you with your concerns about your child. The clinic visit is much like a typical doctor’s visit. If your child has fears about this visit, a Child Life specialist can talk with you at 513-636-8364 or 1-800-344-2462, ext. 68364.

    A parent or legal guardian must accompany your child to the appointment to sign the consent form for evaluation and treatment. You also have the most helpful information about your child so we can better understand the problems. If another person has to bring your child, we will need to talk with you on the phone before we can see your child. We will ask you to provide a phone number where you can be reached.

    The various tests have different fees. Medical insurance coverage will vary, but most health insurance plans cover many of our services. If your insurance requires authorization before services, our billing department will contact the company. For specific billing questions, call DDBP billing at 513-636-8357 or 1-800-344-2462, ext. 68357, a few weeks before your appointment. Financial counselors are also available at 513-636-0201 or 1-800-344-2462, ext. 60201.

    The staff at the Rubinstein Library can help with information. The library is on the second floor of our 3430 Burnet Avenue location. The staff can be reached at 513-636-4626 or 1-800-344-2462, ext. 64626.

    DDBP is near Cincinnati Children’s, Burnet Campus, at 3430 Burnet Avenue. Free parking is available in the visitors’ garage attached to the building. Signs will direct you to DDBP.

    Call 513-636-4611 or 1-800-344-2462, ext. 64611, 8 am-5 pm, Monday through Friday.