Family Relations

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Family Relations

 
 

  • Frequently Asked Questions

    The patient / family advocates in the Division of Family Relations at Cincinnati Children's answer frequently asked questions.

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    + Who do I contact if I have a question or concern related to my child's medical condition?

    Your first point of contact should be the physician or nursing staff on your unit; the patient / family advocates are not clinically trained. If you feel your questions or concerns are not being addressed, contact our Family Relations Department at 513-636-4700 or email advocates@cchmc.org.

    + Who do I contact if I have a question or concern regarding my child's medical condition following a visit to the emergency room?

    For medical questions, contact the Emergency Department, 513-636-4293, within 24 hours of your visit. After 24 hours, you must contact your pediatrician regarding medical concerns.

    + Who do I contact if I have a concern or grievance?

    If you have a concern or grievance that cannot be immediately addressed by your care team, contact our Family Relations Department at 513-636-4700 or email advocates@cchmc.org.

    Read more about Patients and Parents / Guardians Rights and Responsibilities.

    + Who do I contact if I have questions or concerns regarding my bill or insurance coverage?

    Contact the Billing Department at 513-636-4427.


 
 
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