• For Patients and Families

    The NICU team fosters an environment focused on the patient and family. We’re here to help support your baby and your family both physically and emotionally throughout your stay. You are part of the care team while your baby is with us.

    Here is some information that will be helpful in planning your stay.

  • The health of your newborn is of  the utmost importance to the Newborn Intensive Care Unit (NICU) medical team. Soon after admission, your baby’s nurse will work with you to design a visitation plan. Parents will be given an ID band that should be presented at the front desk each time they visit.

    Parents, Guardians & Designees
    Parents can visit 24 hours a day.

    • When you arrive at the NICU for the first time, the health unit coordinator
      will provide you with an ID band and explain the four-digit security number
      located on the band.
    • For security reasons, all visitors must wear visitor stickers at all times.
      These stickers can be obtained at the Location B Welcome Center and
      the NICU Welcome Desk.
    • You will receive more information about visitor guidelines and restrictions
      when you arrive at the NICU.

    Brothers & Sisters
    Siblings may visit between 8:30 am-8:30 pm. They must be at least 2 years old and up to date on all immunizations. All siblings must have either had chicken pox or the vaccine more than six weeks before visiting. Please bring shot records for the first visit.

    Other requirements include:

    • Health screening is required by NICU staff at each visit
    • Must stay at baby's bedside while in the NICU
    • Must be closely supervised by an adult at all times
    • Cannot visit during cold and flu season
    • Visit length should be planned according to the child's age and level of activity
    • Must sign in for each visit

    Other Family Members & Visitors
    Others may visit between 8:30 am-8:30 pm and must be at least 14 years old.

    Other requirements include:

    • Parents must be present unless the visitor is listed on the visitation plan
    • No more than four visitors at the bedside at one time
    • Must show ID at each visit
    • Must sign in for each visit
    • Cannot visit during cold and flu season

    Each morning, the care team does “morning rounds” at the bedside to discuss updates on your baby’s condition and develop the daily plan of care. We encourage you to participate in this discussion with your own comments and questions. If you are unable to attend morning rounds, the doctor or nurse practitioner calls you to discuss the plan of care for the day. We also communicate updates about your baby’s status in the NICU to your referring physician.

    You should receive updates from your doctor or nurse practitioner daily, either by phone or in person. It is important to make sure that the NICU has your updated phone number in your baby’s chart.

    Your primary doctor in charge of your baby’s care (attending neonatologist) changes every two weeks. Our team of neonatologists work together to develop and carry out the plan of care for you baby during his or her hospitalization.

    Parent TOUCH (Together Our Understanding Creates Hope) Program
    This program connects parents of current patients with experienced and specially trained parent volunteers, whose children were hospitalized in the NICU. Through shared experiences and understanding with our Parent TOUCH volunteers, we hope to support and empower families whose children are currently in the NICU.

    Parent TOUCH volunteers are generally in the NICU on Tuesday afternoons and Thursday mornings or evenings, but times are variable.

    Family meetings are a time for families to meet with the care team. This allows one-on-one time to discuss the baby's current status, plans, and criteria for discharge. Parents are welcome to ask questions of the team to ensure understanding and enable them to completely participate in decisions and care.
    Having a baby in the NICU is a stressful time. One small way we help our families deal with this stress is by having “Happy Hour.” This is one hour out of the day when our families can focus on themselves and relax a little. We bake cookies and pop popcorn in the parent lounge, offer coffee, tea, and hot chocolate, a massage therapist gives chair massages and on Fridays we also have live music. Times are posted on the parent calendar in the NICU family lounge. Download a calendar of events.
    • A NICU social worker and a hospital chaplain are available to talk with you if and when you need them.
    • Our cafeteria is located on the first floor of Location D and is open 24 hours a day. Also, meals for parents can be delivered to the NICU welcome area. Menus for meal delivery are located at the NICU welcome desk.
    • Cell phones are permitted in the NICU. Please set your ringer to vibrate.
    • Wireless internet access is available in the hospital. For internet access information, ask a staff member or check your NICU Welcome Guide.
    • Parking is free for parents and visitors in our on-site parking garage.
    • Free computer access and a private phone line are available in the parent resource library in the NICU.
    • Download a calendar of parent activities in the NICU
  • Parent TOUCH Program

    Watch a video about our Parent TOUCH Program, which offers bedside support from parent to parent.