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The Department of Patient Services features staff who work in a variety of areas, ranging from Audiology to Transition Care. As a team, this diversity makes us better prepared to care for your child’s unique needs. Learn more about our faculty and staff.
Cheryl L. Hoying, PhD, RN, NEA-BC, FACHE, FAAN Senior Vice President, Patient Services
Senior Vice President, Patient Services
Associate Dean, College of Nursing, University of Cincinnati
Char Mason, MBA, RN, NEA-BC Vice President, Outpatient Services
Linda Workman, PhD, RN, NEA-BC Vice President, Center for Professional Excellence and Business Integration
Susan Allen, RN-BC, MSN Assistant Vice President, Center for Professional Excellence and Business Integration
Rebecca B. Baute, RN, MBA, CMTE Assistant Vice President, Patient Services
Joy Hamilton, MS, RN, FACHE, CPHQ, NEA-BC Assistant Vice President, Center for Professional Excellence and Business Integration
Jackie Hausfeld, MSN, RN, NEA-BC Assistant Vice President, Patient Services
Jack P. Horn, MS, RPh Assistant Vice President, Patient Services
Joe Kroner, MSN, RN Assistant Vice President, Patient Services
Jose R. Naranjo, RN, MSN, NEA-BC Assistant Vice President, Patient Services
Curtis Ohashi, PhD Assistant Vice President, Patient Services
Barbara Tofani, MSN, RN Assistant Vice President, Patient Services
Lisa K. Crosby, DNP, ARPN, CNP APRN Program Lead, Division of General and Community Pediatrics
APRN Program Lead, Division of General and Community Pediatrics
Adjunct Faculty, University of Cincinnati College of Nursing
Asthma; mental health
BSN: Wright State University, Dayton, Ohio, 1987.
MSN: The University of Michigan, Ann Arbor, Michigan, 1990.
DNP: Wright State University, Dayton, Ohio, 2012.
Mark R. Haggard, MBA Business Director, Division of Hematology/Oncology
Ann W. Kummer, PhD, CCC-SLP, ASHA-F Senior Director, Division of Speech-Language Pathology
Senior Director, Division of Speech-Language Pathology
University of Cincinnati Medical Center Professor of Clinical Pediatrics; Professor of Otolaryngology, Head and Neck Surgery; Adjunct Professor of Communication Sciences and Disorders
Ann W. Kummer, Ph.D. CCC-SLP is senior director of the Division of Speech Pathology at Cincinnati Children’s Hospital Medical Center and Professor of Clinical Pediatrics, and also Professor of Otolaryngology-Head and Neck Surgery at the University of Cincinnati Medical Center. Under her direction, the speech pathology program at Cincinnati Children’s has grown to be one of the largest and most respected in the country.
Dr. Kummer does many lectures and seminars on a national and international level. She is the author of many professional articles, 16 book chapters in speech pathology and medical texts, and a textbook on craniofacial anomalies. She has a patent on a clinical device and developed a test for the Nasometer (KayPENTAX).
Dr. Kummer has received honors of the Ohio Speech-Language- Hearing Association; distinguished alumnus award from the Department of Communication Sciences and Disorders of the University of Cincinnati; and Fellow of the American Speech-Language-Hearing Association (ASHA). She was named one of the 25 most influential therapists in the US by Therapy Times in 2006 and was named one of the 10 most inspiring women in Cincinnati by Inspire Magazine in 2007.
Kummer, A.W. (2008). Cleft Palate and Craniofacial Anomalies: Effects on Speech and Resonance, 2nd Edition. Clifton Park, NY: Delmar Cengage Learning.
Kummer AW, Briggs MA, Lee L. The relationship between the characteristics of speech and velopharyngeal gap size. Cleft Palate Craniofac J. 2003:40(6):590-596.
Kummer AW, Lee L, Stutz L, Maroney A, Brandt JW. The prevalence of apraxic characteristics in patients with velocardiofacial syndrome as compared to other populations. Cleft Palate Craniofac J. 2007:44(2):175-181.
Bedwinek A, Kummer AW, Rice G, Grames LM. Current training and continuing education needs of preschool and school-based speech-language pathologists regarding children with cleft lip/palate. Lang Speech Hear Serv Sch. 2010 Oct:41(4):405-415.
Kummer AW, Clark S, Redle E, Thomsen L, Billmire DA. Current practice in assessing and reporting speech outcomes of cleft palate and velopharyngeal surgery: a surgery of cleft palate/craniofacial professionals. Cleft Palate Craniofac J. 2011 Apr 18
Kummer AW. Communication disorders related to cleft palate, craniofacial anomalies and velopharyngeal dysfunction. Seminars in Speech and Language. 2011:32(2):81-198.
Kummer AW. Disorders of resonance and airflow secondary to cleft palate and/or velopharyngeal dysfunction. Seminars in Speech and Language. 2011:32(2):141-149.
Kummer AW. Types and causes of velopharyngeal dysfunction. Seminars in Speech and Language. 2011:32(2):150-158.
Kummer AW. Perceptual assessment of resonance and velopharyngeal dysfunction. Seminars in Speech and Language. 2011:32(2):159-167.
Kummer AW. Speech therapy for errors secondary to cleft palate and velopharyngeal dysfunction. Seminars in Speech and Language. 2011:32(2):191-199.
Li Lin, MS Statistician, Center for Professional Excellence, Research and Evidence-Based Practice
Rita H. Pickler, PhD, RN, PNP-BC, FAAN Nurse Scientist, Patient Services
Nurse Scientist, Patient Services
Professor, UC Department of Pediatrics
Professor Emerita, Virginia Commonwealth University, Richmond, VA
Preterm infant care; prematurity prevention; transition to home; biobehavioral research
PhD: University of Virginia, Charlottesville, VA 1990.
MS: University of North Carolina at Greensboro, Greensboro, NC 1981.
BS: University of North Carolina at Greensboro, Greensboro, NC 1979.
Griffin JB, Pickler RH. Hospital-to-home transition of mothers of preterm infants. MCN Am J Matern Child Nurs. 2011 Jul-Aug;36(4):252-7.
Howland LC, Pickler RH, McCain NL, Glaser D, Lewis M. Exploring biobehavioral outcomes in mothers of preterm infants. MCN Am J Matern Child Nurs. 2011 Mar-Apr;36(2):91-7.
Pickler RH, McGrath JM, Reyna BA, McCain N, Lewis M, Cone S, Wetzel P., Best A. A model of neurodevelopmental risk and protection for preterm infants. J Perinat Neonatal Nurs. 2010 Oct-Dec;24(4):356-65.
Pickler R, Brown L, McGrath J, Lyon D, Rattican D, Cheng CY, Howland L, Jallo N. Integrated review of cytokines in maternal, cord, and newborn blood: part II-- associations with early infection and increased risk of neurologic damage in preterm infants. Biol Res Nurs. 2010 Apr;11(4):377-86. Reyna BA, Pickler RH. Mother-infant synchrony. J Obstet Gynecol Neonatal Nurs. 2009 Jul-Aug;38(4):470-7.
Pickler RH, Best A, Crosson D. The effect of feeding experience on clinical outcomes in preterm infants. J Perinatol. 2009 Feb;29(2):124-9. Pickler RH, Best AM, Reyna BA, Gutcher G, Wetzel PA. Predictors of nutritive sucking in preterm infants. J Perinatol. 2006 Nov;26(11):693-9. Pickler RH, Chiaranai C, Reyna BA. Relationship of the first suck burst to feeding outcomes in preterm infants. J Perinat Neonatal Nurs. 2006 Apr-Jun;20(2):157-62.Pickler RH, Best AM, Reyna BA, Wetzel PA, Gutcher GR. Prediction of Feeding Performance in Preterm Infants. Newborn Infant Nurs Rev. 2005 Sep;5(3):116-123.
Bottle feeding readiness in preterm infants. Principal Investigator. National Institute of Nursing Research. 2006 - 2012. #1R01 NR005182.
Patterned experience for preterm infants. Principal Investigator. National Institute of Nursing Research. 2011 -2016. #1 R01 NR012307.
Rebecca Durham Reder, OTD, OTR/L Senior Clinical Director, Division of Occupational Therapy and Physical Therapy
Senior Clinical Director, Division of Occupational Therapy and Physical Therapy
Senior Clinical Director, Division of Therapeutic Recreation
Developing cutting edge solutions for managing patient care and administrative responsibilities in an ever-changing health care environment.
Dr. Reder provides vision and leadership for a division with services in 11 locations and a staff of 238. She also provides lectures on a national and international level. Her most recent work includes transforming the culture of her division into an evidence-based practice culture. Under her direction, the Division of Occupational Therapy and Physical Therapy has written and published numerous evidence-based clinical practice guidelines, all of which have been selected for inclusion on the National Guideline Clearinghouse website. Her division is now monitoring the treatment outcomes for children who are treated using these clinical practice guidelines. Using objective outcome data and the application of improvement science techniques, she is now working on creating changes that will result in improving the outcomes for the children they serve.
OTD (Doctorate in Occupational Therapy): Rocky Mountain University of Health Professions, Provo, Utah, 2005.
BS: Occupational Therapy, Ohio State University, Columbus, Ohio, 1977.
Certification: Occupational Therapy, through the National Board for Certification in Occupational Therapy Inc., 1977.
Bailes AF, Greve K, Burch CK, Reder R, Lin L, Huth MM. The effect of suit wear during an intensive therapy program in children with cerebral palsy, Pediatr Phys Ther. 2011 Summer;23(2):136-42.
Bailes A, Reder, R, Burch, C. Development of Guidelines for Determining Frequency of Therapy Services in a Pediatric Medical Setting. Ped PhysTher. 2008;20(2)194-198.
Little-Hayes P, Allgier A, Klein A, Reder R, Burch C. Embracing the Spirit of Inquiry: Creating an Evidenced-Based Guideline for Using CIMT. OT Practice. 2007;9-15.
Little-Hayes P, Allgier A, Klein A, Reder R, Burch C. Embracing the Spirit of Inquiry. Am J Occup Ther. 2007;9-15.
Gayle Riemer, MA, CCC-A, F-AAA Audiologist III, Division of Audiology
Nancy Roberto, CNP, MSN Clinical Director, Advanced Practice Registered Nurse, Center for Professional Excellence, Department of Patient Services
Clinical Director, Advanced Practice Registered Nurse, Center for Professional Excellence, Department of Patient Services
Nancy Roberto began her career with Cincinnati Children's in 1987 as a registered nurse in the NICU. She joined the Division of Neonatology as a neonatal nurse practitioner in 1997. In 2006, she assumed the newly established leadership role as clinical director for the Advanced Practice Nursing Program under the Center for Professional Excellence and Business Integration, Patient Services.
BSN: University of Cincinnati, Cincinnati, OH, 1987.
MSN: University of Cincinnati, Cincinnati, OH, 1996.
Certification: Neonatal Nurse Practitioner, 1997.
Hoying C, Lecher WT, Mosko DD, Roberto N, Mason C, Murphy SW, Taylor J, Cortina S, Mathison E, Dick L, Schoettker PJ, Britto MT. "On the scene": Cincinnati Children's Hospital Medical Center, Cincinnati, Ohio. Nurs Adm Q. 2014 Jan-Mar;38(1):27-54.
Castro L, Yolton K, Haberman B, Roberto N, Hansen NI, Ambalavanan N, Vohr BR, Donovan EF. Bias in reported neurodevelopmental outcomes among extremely low birth weight survivors. Pediatrics. 2004 Aug;114(2):404-10.
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