Patient Services

  • Meet the Team

    The Department of Patient Services features staff who work in a variety of areas, ranging from Audiology to Transition Care. As a team, this diversity makes us better prepared to care for your child’s unique needs. Learn more about our faculty and staff.

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    Senior Vice President

    A photo of Cheryl Hoying.

    Cheryl L. Hoying, PhD, RN, NEA-BC, FACHE, FAAN
    Senior Vice President, Patient Services

    513-636-1323

    cheryl.hoying@cchmc.org

    Cheryl L. Hoying, PhD, RN, NEA-BC, FACHE, FAAN

    Senior Vice President, Patient Services

    Associate Dean, College of Nursing, University of Cincinnati

    Phone: 513-636-1323

    Email: cheryl.hoying@cchmc.org

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    Biography

    To learn more, please view her curriculum vitae and photos of Cheryl and her colleagues.

    Education and Training

    PhD: Administration, University of Cincinnati, 1997.

    MS: Nursing Administration, Wright State University, 1984. 

    BSN: Community Health & Rehabilitation, Wright State University, 1978.

    Publications

    Vice Presidents

    A photo of Char Mason.

    Char Mason, MBA, RN, NEA-BC
    Vice President, Outpatient Services

    513-636-6815

    char.mason@cchmc.org

    A photo of LInda Workman.

    Linda Workman, PhD, RN, NEA-BC
    Vice President, Center for Professional Excellence and Business Integration

    513-803-6105

    linda.workman@cchmc.org


    Assistant Vice Presidents

    A photo of Susan Allen.

    Susan Allen, RN-BC, MSN
    Assistant Vice President, Center for Professional Excellence and Business Integration

    513-636-8213

    susan.allen@cchmc.org

    A photo of Becky Baute.

    Rebecca B. Baute, RN, MBA, CMTE
    Assistant Vice President, Patient Services

    513-636-2258

    becky.baute@cchmc.org


    A photo of Joy Hamilton.

    Joy Hamilton, MS, RN, FACHE, CPHQ, NEA-BC
    Assistant Vice President, Center for Professional Excellence and Business Integration

    513-803-6303

    joy.hamilton@cchmc.org

    A photo of Jackie Hausfeld.

    Jackie Hausfeld, MSN, RN, NEA-BC
    Assistant Vice President, Patient Services

    513-636-8427

    jackie.hausfeld@cchmc.org


    A photo of Jack Horn.

    Jack P. Horn, MS, RPh
    Assistant Vice President, Patient Services

    513-636-4202

    jack.horn@cchmc.org

    A photo of Joe Kroner.

    Joe Kroner, MSN, RN
    Assistant Vice President, Patient Services

    513-636-4360

    joe.kroner@cchmc.org


    A photo of Jose Naranjo.

    Jose R. Naranjo, RN, MSN, NEA-BC
    Assistant Vice President, Patient Services

    513-636-7201

    jose.naranjo@cchmc.org

    A photo of Curtis Ohashi.

    Curtis Ohashi, PhD
    Assistant Vice President, Patient Services

    513-803-1670

    curtis.ohashi@cchmc.org


    A photo of Barbara Tofani.

    Barbara Tofani, MSN, RN
    Assistant Vice President, Patient Services

    513-803-0259

    barbara.tofani@cchmc.org

    Staff

    A photo of Lisa Crosby.

    Lisa K. Crosby, DNP, APRN, CNP
    APRN Program Lead, Division of General and Community Pediatrics

    513-636-1942

    lisa.crosby@cchmc.org

    Lisa K. Crosby, DNP, APRN, CNP

    APRN Program Lead, Division of General and Community Pediatrics

    Adjunct Faculty, University of Cincinnati College of Nursing

    Phone: 513-636-1942

    Fax: 513-636-0017

    Email: lisa.crosby@cchmc.org

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    Specialties

    Asthma; mental health

    Education and Training

    BSN: Wright State University, Dayton, Ohio, 1987.

    MSN: The University of Michigan, Ann Arbor, Michigan, 1990.

    DNP: Wright State University, Dayton, Ohio, 2012.

    A photo of Mark Haggard.

    Mark R. Haggard, MBA
    Business Director, Division of Hematology/Oncology

    513-636-8030

    mark.haggard@cchmc.org


    A photo of Ann W. Kummer, PhD, CCC-SLP, ASHA-F.

    Ann W. Kummer, PhD, CCC-SLP, ASHA-F
    Senior Director, Division of Speech-Language Pathology

    513-636-4341

    ann.kummer@cchmc.org

    Ann W. Kummer, PhD, CCC-SLP, ASHA-F

    Senior Director, Division of Speech-Language Pathology

    Professor

    University of Cincinnati Medical Center Professor of Clinical Pediatrics; Professor of Otolaryngology, Head and Neck Surgery; Adjunct Professor of Communication Sciences and Disorders

    Phone: 513-636-4341

    Fax: 513-803-3376

    Email: ann.kummer@cchmc.org

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    Specialties

    Speech and resonance disorders secondary to cleft palate; craniofacial and orofacial anomalies; velopharyngeal dysfunction

    Biography

    Ann W. Kummer, Ph.D. CCC-SLP is senior director of the Division of Speech Pathology at Cincinnati Children’s Hospital Medical Center and Professor of Clinical Pediatrics, and also Professor of Otolaryngology-Head and Neck Surgery at the University of Cincinnati Medical Center. Under her direction, the speech pathology program at Cincinnati Children’s has grown to be one of the largest and most respected in the country.

    Dr. Kummer does many lectures and seminars on a national and international level. She is the author of many professional articles, 16 book chapters in speech pathology and medical texts, and a textbook on craniofacial anomalies. She has a patent on a clinical device and developed a test for the Nasometer (KayPENTAX).

    Dr. Kummer has received honors of the Ohio Speech-Language- Hearing Association; distinguished alumnus award from the Department of Communication Sciences and Disorders of the University of Cincinnati; and Fellow of the American Speech-Language-Hearing Association (ASHA). She was named one of the 25 most influential therapists in the US by Therapy Times in 2006 and was named one of the 10 most inspiring women in Cincinnati by Inspire Magazine in 2007.

    Education and Training

    PhD: University of Cincinnati, Cincinnati, Ohio, 1986.

    MAT: Indiana University, Summa cum laude, 1973.

    BA: Indiana University, Phi Beta Kappa, 1972.

    Publications

    View PubMed Publications
    No photo available

    Li Lin, MS
    Statistician, Center for Professional Excellence, Research and Evidence-Based Practice

    513-636-1532

    li.lin@cchmc.org


    A photo of Rita Pickler.

    Rita H. Pickler, PhD, RN, PNP-BC, FAAN
    Nurse Scientist, Patient Services

    513-803-5064

    rita.pickler@cchmc.org

    Rita H. Pickler, PhD, RN, PNP-BC, FAAN

    Nurse Scientist, Patient Services

    Professor, UC Department of Pediatrics

    Professor Emerita, Virginia Commonwealth University, Richmond, VA

    Phone: 513-803-5064

    Email: rita.pickler@cchmc.org

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    Specialties

    Preterm infant care; prematurity prevention; transition to home; biobehavioral research 

    Biography

    Rita H. Pickler, PhD, RN, PNP-BC, FAAN, is a nurse scientist at Cincinnati Children’s Hospital Medical Center. She has over 30 years of clinical, teaching, and research experience and was most recently endowed alumni professor and former department chair and acting associate dean for research at Virginia Commonwealth University in Richmond, Virginia. Dr. Pickler has over 20 years of funding to study the care of the preterm infant. Her most recently completed National Institute of Health funded study tested the effect of four feeding approaches on feeding performance and clinical outcomes in preterm infants. Her current National Institute of Health funded study will test the effect of a patterned caregiving experience on neurobehavioral organization and neurobehavioral development in preterm infants.

    Dr. Pickler also studies women in the prenatal period and is particularly interested in the effect of maternal wellbeing on pregnancy outcomes. She also studies the transition-to-home from the Neonatal Intensive Care Unit and is interested in testing interventions that ease this transition and reduce parental stress and anxiety as well as adverse infant outcomes. Dr. Pickler is a Fellow in the American Academy of Nursing and is co-chair of the Child / Adolescent / Family Expert Panel. Among other professional involvement, she is also a member of the National Association of Neonatal Nurses, the Association of Women’s Health, Obstetric, and Neonatal Nursing, the Midwest Nursing Research Society, the Council for the Advancement of Nursing Science, and the National Association of Pediatric Nurse Practitioners, for whom she is Chair of the Research Committee. She is a member of Phi Kappa Phi and Sigma Theta Tau. Dr. Pickler has provided service to the National Institutes of Health for over 10 years as a reviewer for numerous scientific review panels. She is currently chair of the Nursing Research Review Committee, the National Institute of Nursing Research’s standing review panel. She is a professor emerita at Virginia Commonwealth University and adjunct faculty at the Ohio State University. She received her BS and MS from the University of North Carolina at Greensboro and her PhD from the University of Virginia where she was the first Barbara Brodie Scholar. 

    Education and Training

    PhD: University of Virginia, Charlottesville, VA 1990.

    MS: University of North Carolina at Greensboro, Greensboro, NC 1981.

    BS: University of North Carolina at Greensboro, Greensboro, NC 1979.

    Publications

    View PubMed Publications.

    Grants

    Bottle feeding readiness in preterm infants. Principal Investigator. National Institute of Nursing Research. 2006 - 2012. #1R01 NR005182.

    Patterned experience for preterm infants. Principal Investigator.  National Institute of Nursing Research. 2011 -2016. #1 R01 NR012307.

    A photo of Rebecca Durham Reder.

    Rebecca Durham Reder, OTD, OTR/L
    Senior Clinical Director, Division of Occupational Therapy and Physical Therapy

    513-636-8425

    rebecca.reder@cchmc.org

    Rebecca Durham Reder, OTD, OTR/L

    Senior Clinical Director, Division of Occupational Therapy and Physical Therapy

    Senior Clinical Director, Division of Therapeutic Recreation

    Phone: 513-636-8425

    Fax: 513-636-7975

    Email: rebecca.reder@cchmc.org

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    Specialties

    Developing cutting edge solutions for managing patient care and administrative responsibilities in an ever-changing health care environment.

    Biography

    Dr. Reder provides vision and leadership for a division with services in 11 locations and a staff of 238. She also provides lectures on a national and international level.  Her most recent work includes transforming the culture of her division into an evidence-based practice culture.  Under her direction, the Division of Occupational Therapy and Physical Therapy has written and published numerous evidence-based clinical practice guidelines, all of which have been selected for inclusion on the National Guideline Clearinghouse website.  Her division is now monitoring the treatment outcomes for children who are treated using these clinical practice guidelines.  Using objective outcome data and the application of improvement science techniques, she is now working on creating changes that will result in improving the outcomes for the children they serve.

    Education and Training

    OTD (Doctorate in Occupational Therapy): Rocky Mountain University of Health Professions, Provo, Utah, 2005.

    BS: Occupational Therapy, Ohio State University, Columbus, Ohio, 1977.

    Certification: Occupational Therapy, through the National Board for Certification in Occupational Therapy Inc., 1977.

    Publications


    A photo of Gayle Riemer.

    Gayle Riemer, MA, CCC-A, F-AAA
    Audiologist III, Division of Audiology

    513-636-4236

    gayle.riemer@cchmc.org

    A photo of Nancy Roberto.

    Nancy Roberto, CNP, MSN
    Clinical Director, Advanced Practice Registered Nurse, Center for Professional Excellence, Department of Patient Services

    513-636-5463

    nancy.roberto@cchmc.org

    Nancy Roberto, CNP, MSN

    Clinical Director, Advanced Practice Registered Nurse, Center for Professional Excellence, Department of Patient Services

    Phone: 513-636-5463

    Email: nancy.roberto@cchmc.org

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    Biography

    Nancy Roberto began her career with Cincinnati Children's in 1987 as a registered nurse in the NICU. She joined the Division of Neonatology as a neonatal nurse practitioner in 1997. In 2006, she assumed the newly established leadership role as clinical director for the Advanced Practice Nursing Program under the Center for Professional Excellence and Business Integration, Patient Services.

    Education and Training

    BSN: University of Cincinnati, Cincinnati, OH, 1987.

    MSN: University of Cincinnati, Cincinnati, OH, 1996.

    Certification: Neonatal Nurse Practitioner, 1997.

    Publications

    View PubMed Publications