Frequently Asked Questions
The Patient / Family Advocates of the Division of Family Relations at Cincinnati Children's Hospital Medical Center answer frequently asked questions.
Q: Who do I contact if I have a question or concern related to my child's medical condition?
A: Your first point of contact should be the physician or nursing staff on your unit, as the Patient / Family Advocates are not clinically trained. If you experience difficulty in communicating with the staff or feel your concerns are not being answered by the clinical staff, please contact the Patient / Family Advocates, 513-636-4700 or email advocates@cchmc.org.
Q: Who do I contact if I have a question or concern regarding my child's medical condition following a visit to the emergency room?
A: For medical questions, please contact the Emergency Department, 513-636-4293, within 24 hours of your visit. After 24 hours, you must contact your pediatrician regarding medical concerns.
Q: Who do I contact if I am not satisfied with the medical care or other hospital services provided to my child and wish to register a concern or complaint?
A: Contact the Patient / Family Advocates, 513-636-4700 or email advocates@cchmc.org.
Q: Who do I contact if I am not satisfied with the medical care or other hospital services provided to my child at one of your neighborhood center locations and wish to register a concern or complaint?
A: Contact the Patient / Family Advocates, 513-636-4700 or email advocates@cchmc.org.
Q: Who do I contact if a medical center employee has treated me rudely or inappropriately?
A: Contact the Patient/Family Advocates at 513-636-4700 or via email at advocates@cchmc.org.
Q: Who do I contact if I have questions or concerns regarding my bill or insurance coverage?
A: Contact Billing Customer Service at 513-636-4427.
