Craig M. Froehle, Ph.D.
Appointment
Associate Professor of Pediatrics, University of Cincinnati College of Medicine
Email
craig.froehle@uc.edu
Phone
513-556-7174
Fax
513-556-5499
Credentials
BS: Mechanical Engineering, University of Cincinnati, Cincinnati, OH, 1992
MBA: Operations Management, University of Cincinnati, Cincinnati, OH, 1996
PhD: Business Administration (Operations Management), Kenan-Flagler Business School, University of North Carolina at Chapel Hill, Chapel Hill, NC, 2001
Position History
University of Cincinnati
Associate Professor of Operations Management, Department of Quantitative Analysis and
Operations Management, College of Business, 2007-present
Associate Professor of Pediatrics (Secondary Appt.), Department of Pediatrics, College of Medicine, 2008-present
Assistant Professor of Operations Management, Department of Quantitative Analysis and Operations Management, College of Business, 2001-2007
Cincinnati Children’s Hospital Medical Center
Faculty, Center for Health Care Quality (CHCQ), 2007-Present
Awards and Honors
- Turner Scholars Champion, Faculty Award Recipient, 2007
- University of Cincinnati Merit Bonus Award for Research Performance, 2006
- Winner, IBM Best Paper Award, POMS College of Service Operations, 2006
- Conference Invited speaker, Grand Rounds, Cincinnati Children’s Hospital Medical Center, January 2005
- Winner, Decision Sciences Institute Elwood S. Buffa Doctoral Dissertation Award, 2002
- Finalist, Journal of Service Research Federal Express Corporation Excellence in Service Research
- Award, for “Antecedents of New Service Development Effectiveness: An Exploratory Examination of Strategic Operations Choices” (Appeared in JSR 3:1, 2000)
- Best Student Paper Award, Academy of Management, OM Division, 2000
- John W. Wood Memorial Fellowship, University of North Carolina at Chapel Hill
- Competitive Merit-Based Assistantship, The Graduate School at University of North Carolina at Chapel Hill
- Nominated for Kenan-Flagler Business School Teaching Award, 1999-2000
- Certification as Professional Engineer (PE) in Mechanical Engineering, State of Ohio
Publications, Most Recent
Halsted, Mark J. and Craig M. Froehle: Design, Implementation, and Assessment of a Radiology Workflow Management System. American Journal of Roentgenology, 191, 1-7. 2008.
Roth, Aleda V., Kyle D. Cattani, and Craig M. Froehle: Antecedents and Performance Outcomes of Global Competence: An Empirical Investigation. Journal of Engineering and Technology Management, 25, 75-92. 2008.
Froehle, Craig M. and Aleda V. Roth: A Resource-Process Framework of New Service Development. Production and Operations Management, 16:2, 169-188. 2007.
Sampson, Scott E. and Craig M. Froehle: Foundations and Implications of a Proposed Unified Services Theory. Production and Operations Management, 15:2, 329-343. 2006.
Froehle, Craig M.: Service Personnel, Technology, and Their Interaction in Influencing Customer Satisfaction. Decision Sciences, 37:1, 5-38. 2006.
Froehle, Craig M. and Scott E. Sampson: Clarifying Services Operations Management with a Unified Services Theory. POMS Chronicle, 13(1), 10-13. 2006.
Presentations, Most Recent
Faehnle, Andrew, Craig M. Froehle, and Michael Magazine: Estimating Patient Wait Times in a Highly Uncertain Service Environment, INFORMS Conference, Washington, D.C., October 2008.
Scheidt, Jeremy, Michael J. Magazine, and Craig M. Froehle: Multisite Block Scheduling of Surgical and Clinical Operations, EurOMA Conference, Gröningen, The Netherlands, June 2008.
Lin, Alex C., Craig M. Froehle, John Hingl, Dave Mayhaus, and Jack Horn: Validating the Appropriateness of Using Automated Systems to Quantify the Intravenous Admixture Wastage in a Hospital, American Society of Health-System Pharmacists Summer Meeting, Seattle, WA, June 2008.
White, Denise and Craig M. Froehle: Integrated Facility Allocation and Appointment Policies for Meeting Clinical Service Level Objectives, POMS Annual Meeting, La Jolla, CA, May 2008.
Froehle, Craig M., Sandy Singleton, Denise White, Michael Magazine, and Eric Wall, “Reducing Patient Waiting Times in a Pediatric Orthopaedics Clinic,” POMS Annual Meeting, La Jolla, CA, May 2008.
Halsted, Mark J., Craig M. Froehle, Hong Yang, Laurie A. Perry, Judy Hardin, and Lane F. Donnelly: Decreasing Radiology Report Turnaround Times: Impact of Combining Worklists, Radiological Society of North America, Chicago, IL, November 2007.
Froehle, Craig M.: Welcome, Introduction, and an Overview of OM in Healthcare, Innovations in Healthcare Delivery 2007, Cincinnati, OH, October 2007.
Froehle, Craig M.: Enabling the Services Sciences via a Unified Services Theory, IEEE/INFORMS International Conference on Service Operations, Logistics, and Informatics, Philadelphia, PA, August 2007.
Froehle, Craig M., Bhaskar Narayanaswamy, and Mark J. Halsted: Interruption and Forgetting in Radiology Services Production, POMS Annual Meeting, Dallas, TX, May 2007.
Froehle, Craig M. (Invited Speaker) and Scott E. Sampson: Customer-Centric Innovation: The 7 Roles of Service Customers, Service & Support Professionals Association Services Leadership Conference, Washington, D.C., November 2006.
Sampson, Scott E. Craig M. Froehle and Rohit Verma: Measuring Service Intensity, Frontiers in Services, Brisbane, Australia, July 2006.
Sampson, Scott E. and Craig M. Froehle: A Supply-Chain Approach to Service Design and Innovation, POMS College of Service Operations, Monterey, CA, June 2006.
Halsted, Mark J., Craig M. Froehle, Laurie Perry, and Hong Yang: Homegrown Informatics: Improving Patient Safety by Filling Technology Gaps, National Patient Safety Foundation, San Francisco, CA, May 2006.
Narayanaswamy, Bhaskar, Craig M. Froehle, and Mark J. Halsted: Interruption and Forgetting in a Knowledge-Intensive Healthcare Services Environment, POMS Annual Meeting, Boston, MA, April 2006.
Halsted Mark J., Craig M. Froehle, Laurie Perry, Hong Yang, and Neil D. Johnson: Impact of Voice Recognition on Perceptions, Operations – Can We Do Better? Society for Computer Applications in Radiology (SCAR), Austin, TX, April 2006.
Sampson, Scott E. and Craig M. Froehle: A Supply Chain Approach for Service Design and Innovation, Product and Service Innovation Conference, Park City, UT, February 2006.
