Contact the Billing Department at Cincinnati Children's
Online Account Manager / eBill
Manage your account online
- Pay your bills
- Manage your information
- Check payment status
- Receive email alerts
- Print payment history
- Get answers to billing questions
- Send secure emails
If you need additional information, please contact the Billing Customer Service Department at Cincinnati Children's Hospital Medical Center, 513-636-4427.
Can I pay my bill online?
Yes, you can pay your hospital and physician bills with Online Account Manager / eBill. Anesthesia billing information is not available at this time.
I received a billing statement. How do I know my insurance company paid its portion?
You may use Online Account Manager / eBill to view insurance payment information. If you have additional questions about insurance payments, please call your insurance company directly. The insurance company's phone number is usually printed on the back of your insurance card.
When do I pay the co-payment?
Your co-payment is due when you register. If you are unsure of your co-pay responsibilities, please look at your insurance card, or call your insurance company.
What if I forget to bring my insurance information to the appointment?
You will be registered as "self-pay" during registration, which means you are responsible for paying the entire bill. However, you may use Online Account Manager / eBill 24 hours a day to inform us of insurance changes. If you prefer, you may call Customer Service at 513-636-4427 to provide your insurance information or to report changes.
How does my insurance company receive the claim for health care services?
Cincinnati Children's files the claim with your insurance company. To insure prompt, proper claim processing, please verify Cincinnati Children's has the proper insurance information on file when you register. You may review the insurance information we have on file by using Online Account Manager / eBill.
If you have any questions, need help, or have feedback about this web site or the billing process, please contact Billing Customer Service.
Use Our Secure, Online Form to Contact Billing Customer Service
To contact Billing Customer Service online, you can use our secure contact form. Our team will respond within three business days.
Please understand information sent via e-mail is not secure or confidential, so we encourage you to use our secure contact form.
Contacting the Billing Department After Normal Business Hours
After hours, please use our automated voice response system. Please call 513-636-4427, and press option 1.
Customer Service
Local: 513-636-4427
Toll free: 1-800-344-2462, ext. 4427
TTY: 513-636-4900
8 am - 5:30 pm
Monday through Friday
Fax: 513-636-4173
Local: 513-636-0201
Toll free: 1-800-344-2462, ext. 0201
TTY: 513-636-4900
8 am - 4:30 pm
Monday through Friday
Fax: 513-636-5489
Automated Voice Response System
Our automated voice response system gives customers access to their hospital and physician billing accounts 24 hours a day, seven days a week. You can use this automated system to check account balances and payment records and to request itemized statements.
To use this service, please call 513-636-4427, and press option 1.
