What to Expect During the Billing Process at Cincinnati Children's
After your child receives care at Cincinnati Children's Hospital Medical Center, we will send a claim to your insurance company to pay your bill. We will do everything we can do to minimize your financial burden by maximizing your insurance benefits.
You may receive separate billing statements from Cincinnati Children's for your child's health care services. These may include a billing statement for:
- The hospital or facility fee
- The physician or professional service fee
- Anesthesia fees, if anesthesia is needed to perform a procedure
For example, if your child has outpatient surgery, you may receive a billing statement for the physician's fees from the surgeon, one for hospital charges and one for anesthesia. If your child sees a physician in an outpatient clinic, you may receive a billing statement for the physician's fees and one for the hospital, facility and / or clinic fees.
| The Billing Process | How You Can Help |
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| We process your account based on information provided when your child was registered at Cincinnati Children's. We will then bill your insurance company(ies). Co-payment is expected during your child's visit. | - When registering, please provide your current insurance information.
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| We send you a billing statement from Cincinnati Children's. You may receive several different billing statements (i.e., hospital, physician and / or anesthesia). | - Review the statement, making sure the personal and insurance information is correct. If there are changes, please call Customer Service, 513-636-4427 or mail your updated information.
- Keep your billing statements for your records.The billing statements may be helpful when reviewing the explanation of benefits (EOB) you receive from your insurance company.
- If you have questions about your billing statement, please call Customer Service, 513-636-4427.
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| We wait for payment from your insurance company. If payment is not received in a reasonable amount of time, we may contact your insurance company again. | - Your insurance company may ask you to provide more information. If so, please respond quickly, and let us know the information you've provided to the insurance company so we can update our records.
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| We may ask for your help if we have a problem processing your claim with your insurance company. | - We may ask you to contact your insurance company.
- If you do not receive an explanation of benefits (EOB) from your insurance company within 30 days, please contact them to find out status of your claim.
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| After your insurance company has made payment, we may send you a billing statement from Cincinnati Children's for the remaining balance, if any. | - When you receive a billing statement, please pay your bill promptly.
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Contact the Billing Department at Cincinnati Children's
If you have any questions or need help in any way, please contact our Billing Department's Customer Service.
After hours, please use our automated voice response system. Please call 513-636-4427, and press option 1.
If you are worried about paying your medical bills or if you have no health insurance, we can help! Please talk to one of our financial counselors about discounts or payment plans.
Cincinnati Children's is committed to providing health care to children who need it, regardless of ability to pay. Please call us at 513-636-0201.
