Your First Stop
Welcome Center | Registration l Information Guide l Out-of-Town Families | Interpreter Services | Service Animals
Welcome Centers
If you need help during your visit, please stop at a Welcome Center. The Welcome Center assistant can help you find your way, give you information about services within the hospital, validate parking tickets and more. Our Welcome Centers are located near the main entrance to Location A, Location B and Location C.
Registration for Admission
If your child is being admitted, please go to the Admitting Department to register.
Admitting: Location A, first floor
Registration for Surgery Before Admission
If your child is having surgery before being admitted, please go directly to Same Day Surgery to register.
Same Day Surgery: Location B, third floor
Registration
To make registration as efficient as possible, please be sure to bring:
- Your insurance or medical card
- Claim forms your insurance company requires
- Completed physical exam form, if you received one from your child’s doctor
- Proof of guardianship (for court-appointed guardians)
Note: If your child has recently been exposed to any contagious disease (such as chicken pox) or has a fever, bad cold, rash or fever blisters, please call your doctor before you come to the hospital. Admission may have to wait until your child is feeling better.
Guest Services
Our staff helps out all out-of-town patients and families arrange their visit to Cincinnati Children's Hospital Medical Center. We can assist you with finding a place to stay, transporation, tickets to area attractions, meal cards and directions
Clinical Concierge Program
Clinical Concierge helps out-of-town patients and families who need to make two or more appointments with Cincinnati Children's Hospital Medical Center specialists.
Ronald McDonald House
Ronald McDonald House is located across the street from the hospital. Families may call about a room 24 hours before their child is to be admitted or 72 hours before if they are travelling from outside the United States. Guests are asked to contribute $25 a day but no one is ever turned away due to an inability to pay. Families are welcomed to the House on a first-come, first-served basis. There is no limit to the length of the stay but after each three-month period, the family’s case is reviewed with the physician and social worker to make sure the continued stay is appropriate.
Interpreter Services (Servicio de Interpretación)
Families who do not speak English as their primary language are entitled to interpreter services free of charge. Please call the Spanish Assistance Line for more information.
- Interpreter Services: 1-800-344-2462, ext. 6-1444
Spanish Assistance Line (Asistencia teléfonica en Español): 513-636-0799
(lunes a viernes, 8h hasta 1730h)
Service Animals
Service animals are allowed in public areas of Cincinnati Children's Hospital Medical Center. For mroe information, or if you have any qurstions, call Risk Management or our Infection Control Program.
- Risk Management: 513-636-4707
Infection Control Program: 513-636-8492
