Telehealth at Cincinnati Children’s During Covid-19 Pandemic

Wednesday, March 25, 2020

Cincinnati Children’s is now providing video visits for families who are concerned that a child might be showing symptoms of COVID-19. Parents can now use CincyKids Health Connect to talk to advanced practice nurses without leaving their home. Parents should always contact their primary care physician first. If their primary care physician is not available, they could consider using the CincyKids Health Connect app.

The COVID-19 video visit is free for children under the age of 18 years that have COVID-19 clinical symptoms. The service line is staffed with 2-3 advanced practice nurses from 6 a.m. to 10 p.m.  COVID-19 visits are currently only available for patients that live in Ohio and Kentucky.

These visits are intended to screen patients and assist families in knowing whether they need to have an in person visit or how to manage symptoms at safely at home. This service does not evaluate children for other symptoms not related to COVID-19. We do have a service for other minor illnesses and injuries on the same application, and the cost of those visits are $49.  Please contact your primary care provider first if available. Depending on volume of video visit requests, wait time may be long, especially for COVID-19 related visits.

In addition, Cincinnati Children’s has turned to telehealth to assist us in caring for patients during the COVID-19 pandemic. Many clinical areas are offering previously scheduled patients, those that do not need an in-person visit, telehealth appointments. Patients should contact the clinic with which their appointment is scheduled with questions.

Background on CincyKids Health Connect
Cincinnati Children’s launched CincyKids Health Connect in February 2020 for families in Ohio, Kentucky and Indiana. It provides a video visit with a pediatric expert if a child has a minor illness or injury. CincyKids Health Connect gives parents access to a pediatric nurse practitioner from the comfort of home, using either a smart phone or computer. The minor illnesses and injuries visits cost $49, and you pay at the time of service with a credit or debit card.

Background on Center for Telehealth
Cincinnati Children’s launched its Center for Telehealth in 2013. This team works with clinical teams across the medical center to utilize telehealth for patient care and provider education. 

All Cincinnati Children's Coronavirus (COVID-19) Resources