Louise L. Liang, MD, speaks, writes and consults on a broad set of healthcare issues including electronic information systems, quality, safety, service and practice design.
From 2002 to 2009, she served as senior vice president, quality and clinical systems support, Kaiser Foundation Health Plan and Kaiser Foundation Hospitals. Kaiser Permanente provides healthcare and health benefit programs to over 8.6 million members in California, eight other states and the District of Columbia with 165,000-plus staff, 36 hospitals and medical centers and more than 400 medical offices.
Working with leaders throughout Kaiser Permanente, she oversaw the national quality agenda to ensure that members received excellent care and service. From 2002-2007, she led the implementation of the more than $4 billion organization-wide electronic health record and administrative system to support the continuity and quality of care as well as efficient business functions. This work is chronicled in Connected for Health: Using Electronic Health Records to Transform Care Delivery, published in 2010.
Before Kaiser Permanente, Liang served as the chair, board of directors, Institute for Healthcare Improvement, from 2000-2002. From 1997 to 2001, she served as the chief operating officer and medical director of Group Health Cooperative of Puget Sound and the founding CEO and president of Group Health Permanente, the affiliated medical group. Previously she served as chief operating officer, Straub Clinic and Hospital, Honolulu, and associate medical director, Harvard Community Health Plan, Boston. In addition, she held leadership positions in federal, public policy and administrative settings.
Liang served on the Malcolm Baldrige National Quality Award panel of judges during 1998 and 1999, on the Leadership Council of the American Association of Health Plans during 2000 and 2001 and other boards and committees.