Patient Satisfaction / Inpatient Stay

Measuring Inpatient Experiences at Cincinnati Children's

The current methodology for measuring patient experiences at Cincinnati Children's Hospital Medical Center was developed to:

  • Provide a better focus on the aspects of patient care that are most important to the families we serve
  • Incorporate the patient experience and satisfaction measurement into the efforts of the Cincinnati Children's improvement teams
  • Provide measures for guiding improvement projects at Cincinnati Children's and to accurately monitor the progress and outcomes of those improvements
  • Provide more actionable data in a more timely manner
  • Provide reliable information to individual inpatient care units

Our vision at Cincinnati Children's is to be the leader in improving child health. As a leader, we are committed to improving the quality of the care and services we provide to you, your child and your family.

Methodology

Here's how we measure patient experiences at Cincinnati Children's:

  • Telephone interviews are completed each week with up to five (5) randomly selected families for each inpatient care unit.
  • All families are asked a core set of 15 experiential care questions and three open-ended questions for general comments. (Experiential care questions are questions about specific behaviors.) These questions come from a variety of sources, including:
  • Each inpatient care unit has the option to add up to five (5) additional questions that are asked of their families only. The purpose of these questions is to monitor specific improvement initiatives on that unit.
  • The interviews are completed by Cooper Research, Inc., a local marketing research firm that specializes in health care.

We Want Your Feedback

We would like to know what you think of the information presented here. Please send us an email to let us know if you found this web page helpful and easy to understand, or if you there's any additional information you need but couldn't find (childrens-quality@cchmc.org).

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