(All fields required)
Please enter a valid email.
Please enter your name.
What is : (So we know you are human.)
Please supply the correct answer.
Our vision at Cincinnati Children's Hospital Medical Center is to be the leader in improving child health. As a leader, we are committed to improving the quality of the care and services we provide to our patients and families.
At Cincinnati Children's it is essential for us to know how our patients and families rate our care and services. We use this information to look for ways we can continue to improve our healthcare delivery for all patients, while also raising the bar for pediatric healthcare around the world.
The patient experience survey process at Cincinnati Children’s helps to identify and monitor areas for improvement work. In 2014 Cincinnati Children’s partnered with National Research Corporation (NRC).
NRC began collecting patient experience data using nationally tested surveys in standardized formats to externally benchmark results against other pediatric institutions.
Cincinnati Children’s administers 13 surveys:
Each week Cincinnati Children’s provides our survey vendor with the patient population from the areas listed above seen at our facilities the prior week. Telephone interviews are administered two to three weeks after the visit by NRC with up to five call attempts made to families (families may request a call back at a more convenient time). Each night survey results are uploaded to an online web-based reporting tool (NRC Catalyst).
3333 Burnet Avenue, Cincinnati, Ohio 45229-3026 | 1-513-636-4200 | 1-800-344-2462 | TTY:1-513-636-4900
New to Cincinnati Children’s or live outside of the Tristate area? 1-877-881-8479
© 1999-2016 Cincinnati Children's Hospital Medical Center. All rights reserved.