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The current methodology for measuring patient experiences at Cincinnati Children's Hospital Medical Center was developed to:
We measure patient experiences at Cincinnati Children's by asking families a core set of 15 experiential care questions and three open-ended questions for general comments. (Experiential care questions are questions about specific behaviors) These questions come from a variety of sources, including:
Each outpatient department / inpatient care unit has the option to add up to five (5) additional questions that are asked of their families only. The purpose of these questions is to monitor specific improvement initiatives on that unit or department.
Telephone interviews are completed each week by IntelliQ Health, a local marketing research firm that specializes in health care. Inpatient and outpatient results are reported quarterly based on aggregate data from up to 5 randomly selected families per week, from each of the following areas :
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