• Inpatient Care

    What Our Families Are Saying about Cincinnati Children's

    Each week 50 randomly selected families participate in a telephone survey about the care their children received while a patient at Cincinnati Children's. Read more about our methodology.

    Patient Experience (Care Provided During Overnight Hospital Stay)

    July-Sept. 2015

    Information about Treatment: How often did providers keep you informed about what was being done for your child? (percent of families who answered “Always”)

    80%

    Nurse Attention to Parent: How often did your child’s nurses listen carefully to you?  (percent of families who answered “Always”)

    81%

    Nurse Availability for Questions: How often did your child’s nurses encourage your child to ask questions? (percent of families who answered “Always”)

    63%

    Understandable Answers from Nurses: How often did your child’s nurses explain things to you in a way that was easy to understand? (percent of families who answered “Always”)

    86%

    Physician Attention to Parent: How often did your child’s doctors listen carefully to you? (percent of families who answered “Always”)

    84%

    Physician Availability for Questions: How often did your child’s doctors encourage your child to ask questions? (percent of families who answered “Always”)

    64%

    Understandable Answers from Physicians: How often did your child’s doctors explain things to you in a way that was easy to understand? (percent of families who answered “Always”)

    84%

    Family Involvement: Did providers ask you for input about your child’s needs? (percent of families who answered “Yes, definitely”)

    66%

    Consistent Communication: How often were the different doctors and nurses consistent with each other in providing you information about your child's care? (percent of families who answered “Always”)

    71%

    Noise Level: How often was the area around your child’s room quiet at night? (percent of families who answered “Always”)

    71%

    Emotional Support: How often were you able to discuss your worries or concerns with a nurse? (percent of families who answered “Always”)

    81%

    Response to Call Button: How often was help given as soon as your child wanted it? (percent of families who answered “Always”)

    66%

    Time Spent on Home Transition: Did a provider talk with you as much as you wanted about how to care for your child’s health after leaving the hospital? (percent of families who answered “Yes, definitely”)

    82%

    Overall Hospital Rating: Using any number from 0 to 10, where 0 is the worst hospital possible, and 10 is the best hospital possible, percent of families giving Cincinnati Children’s an overall best rating of 9 to 10.

    84%

    View Operational Definitions