About Cincinnati Children's

 July - September 2012 

Information about Treatment: How much information parents were given about treatment or condition (% of families who answered "Right Amount")

91%

Nurse Attention to Parent Experiences / Suggestions: Nurses paid attention to parent experiences and suggestions (% of families who answered "Yes, Completely")

86%

Nurse Availability to Answer Questions: Nurses were available to answer questions or concerns when needed (% of families who answered "Always")

86%

Understandable Answers from Nurses: Parents got answers to questions, from nurses, that were understandable (% of families who answered "Always")

90%

Physician Attention to Parent Experiences / Suggestions: Doctors paid attention to parent experiences and suggestions (% of families who answered "Yes, Completely")

87%

Physician Availability to Answer Questions: Doctors were available to answer questions or concerns when needed (% of families who answered "Always")

80%

Understandable Answers from Physicians: Parents got answers to questions, from doctors, that were understandable (% of families who answered "Always")

90%

Family Involvement: How often providers involved parent in decisions about treatment (% of families who answered "Always")

81%

Consistent Communication: How often one doctor / nurse said one thing and another said something different (% of families who answered "No, Never")

65%

Noise Level: How often the area around the room was quiet (% of families who answered "Always")

69%

Emotional Support: How often providers gave emotional support when needed (% of families who answered "Always")

70%

Response to Call Button: Quick response to call button when used to get help (% of families who answered "Always")

77%

Home Care Education: Hospital staff taught parent what they needed to know to care for their child at home (% of families who answered "Yes, Completely")

86%

Time Spent on Home Transition: Whether or not parent wanted someone from the hospital staff to spend more time with them discussing how to care for their child at home (% of families who answered "No More Time")

82%

Overall Hospital Rating: % of families giving Cincinnati Children's an overall best rating of 9 to 10, using a scale of 0 to 10

84%

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