About Cincinnati Children's

  • Inpatient Care

    What Our Families Are Saying About Cincinnati Children's

    Each week, about 50 randomly selected families participate in a telephone survey about the care their children received while a patient at Cincinnati Children's. Read more about our methodology.

    Patient Experience (Care Provided During Overnight Hospital Stay) 

    January-
    March 2014

    Information about Treatment: How much information parents were given about treatment or condition (percent of families who answered "Right Amount")

    90%

    Nurse Attention to Parent Experiences / Suggestions: Nurses paid attention to parent experiences and suggestions (percent of families who answered "Yes, Completely")

    87%

    Nurse Availability to Answer Questions: Nurses were available to answer questions or concerns when needed (percent of families who answered "Always")

    88%

    Understandable Answers from Nurses: Parents got answers to questions from nurses that were understandable (percent of families who answered "Always")

    91%

    Physician Attention to Parent Experiences / Suggestions: Doctors paid attention to parent experiences and suggestions (percent of families who answered "Yes, Completely")

    90%

    Physician Availability to Answer Questions: Doctors were available to answer questions or concerns when needed (percent of families who answered "Always")

    78%

    Understandable Answers from Physicians: Parents got answers to questions from doctors that were understandable (percent of families who answered "Always")

    88%

    Family Involvement: How often providers involved parent in decisions about treatment (percent of families who answered "Always")

    78%

    Consistent Communication: How often one doctor / nurse said one thing and another said something different (percent of families who answered "No, Never")

    67%

    Noise Level: How often the area around the room was quiet (percent of families who answered "Always")

    63%

    Emotional Support: How often providers gave emotional support when needed (percent of families who answered "Always")

    72%

    Response to Call Button: Quick response to call button when used to get help (percent of families who answered "Always")

    73%

    Home Care Education: Hospital staff taught parent what they needed to know to care for their child at home (percent of families who answered "Yes, Completely")

    89%

    Time Spent on Home Transition: Whether or not parent wanted someone from the hospital staff to spend more time with them discussing how to care for their child at home (percent of families who answered "No More Time")

    82%

    Overall Hospital Rating: Percent of families giving Cincinnati Children's an overall best rating of 9 to 10, using a scale of 0 to 10

    82%

    View Operational Definitions