• Outpatient Care

    What Our Families Are Saying About Cincinnati Children's

    Each week, about 200 randomly selected families participate in a telephone survey about the care their children received while a patient at Cincinnati Children's. Read more about our methodology

    Patient Experience (Care Provided at Cincinnati Children's Main Campus and Neighborhood Locations)

    April-
    June 2014

    Appointment Scheduling: Were you able to get an appointment as soon as you wanted? (percent of families answering "Yes")

    89%

    Reasons for Visit: When you saw your child's healthcare provider, did he / she give you a chance to explain the reasons for your visit? (percent of families answering "Yes, Completely")

    95%

    Medical History: Did the healthcare provider know what you thought he / she should know about your child's medical history? (percent of families answering "Yes, Completely")

    88%

    Physician Listening Skills: Did the healthcare provider listen to what you had to say about your child? (percent of families answering "Yes, Completely")

    96%

    Respect and Dignity of Child: Did your child's healthcare provider treat your child with respect and dignity? (percent of families answering "Yes, Completely")

    98%

    Respect and Dignity of Caregiver: Did your child's healthcare provider treat you with respect and dignity? (percent of families answering "Yes, Completely")

    98%

    Family Involvement in Decisions: Were you involved in decisions about your child's care as much as you wanted? (percent of families answering "Yes, Completely")

    95%

    Understandable Answers to Questions: When you asked questions, did you get answers you could understand? (percent of families answering "Yes, Always")

    91%

    Wait Time to See Physician: After the appointment was scheduled to begin, how long did you wait to be seen by your child's healthcare provider? (percent of families answering "0-15 minutes")

    67%

    Wait Time in Waiting Room: Did you have to wait too long in the waiting room? (percent of families answering "No, Not At All")

    83%

    Wait Time in Examining Room: Did you have to wait too long in the examining room? (percent of families answering "No, Not At All")

    82%

    Overall Outpatient Care Rating: Percent of families giving Cincinnati Children's an overall best rating of 9 to 10, using a scale of 0 to 10

    85%

    View Operational Definitions