• Outpatient Care

    What Our Families Are Saying About Cincinnati Children's

    Each week randomly selected families participate in a telephone survey about the care their children received while a patient at Cincinnati Children's. Read more about our methodology

    Patient Experience (Care Provided at Cincinnati Children's Main Campus and Neighborhood Locations)

    July-Sept. 2015

    Wait Time to See Provider: Did your child see this provider within 15 minutes of the appointment time? (percent of families answering “Yes”)

    83%

    Reasons for Visit: Did you get as much information about your child’s condition and treatment as you wanted from this provider? (percent of families answering “Yes, definitely”)

    90%

    Medical History: Did this provider seem to know important information about your child’s medical history? (percent of families answering “Yes, definitely”)

    85%

    Provider Attention to Parent: Did this provider listen carefully to you? (percent of families answering “Yes, definitely”)

    92%

    Nurse Courtesy and Respect: Did nurses treat you with courtesy and respect? (percent of families answering “Yes, definitely”)

    94%

    Provider Respect: Did this provider show respect for what you had to say?  (percent of families answering “Yes, definitely”)

    94%

    Family Involvement: Were you comfortable talking with this provider about problems or concerns you had about your child’s health? (percent of families answering “Yes, definitely”)

    93%

    Understandable Answers to Questions: Did this provider explain things about your child’s health in a way that was easy for you to understand?  (percent of families answering “Yes, definitely”)

    93%

    Time with Provider: Did this provider spend enough time with your child? (percent of families answering “Yes, definitely”)

    91%

    Help After Appointment: Did you know who to call if you needed help or had more questions after you left your child’s appointment? (percent of families answering “Yes”)

    92%

    Overall Rating of Provider: Using any number from 0 to 10, where 0 is the worst provider possible and 10 is the best provider possible, percent of families giving their provider an overall rating of 9 or 10.

    82%

    Overall Outpatient Care Rating: Using any number from 0 to 10, where 0 is the worst care possible, and 10 is the best care possible, percent of families giving Cincinnati Children’s an overall best rating of 9 to 10.

    86%

    View Operational Definitions