Outpatient Care
What Our Families Are Saying About Cincinnati Children's
Each week randomly selected families participate in a telephone survey about the care their children received while a patient at Cincinnati Children's. Read more about our methodology.
Patient Experience (Care Provided at Cincinnati Children's Main Campus and Neighborhood Locations) |
Jan - March 2018 |
|
Wait Time to See Provider: Did your child see this provider within 15 minutes of the appointment time? (percent of families answering “Yes”) |
84.7% |
|
Reasons for Visit: Did you get as much information about your child’s condition and treatment as you wanted from this provider? (percent of families answering “Yes, definitely”) |
87.3% |
|
Medical History: Did this provider seem to know important information about your child’s medical history? (percent of families answering “Yes, definitely”) |
78.1% |
|
Provider Attention to Parent: Did this provider listen carefully to you? (percent of families answering “Yes, definitely”) |
92.2% |
|
Nurse Courtesy and Respect: Did nurses treat you with courtesy and respect? (percent of families answering “Yes, definitely”) |
90.7% |
|
Provider Respect: Did this provider show respect for what you had to say? (percent of families answering “Yes, definitely”) |
95.4% |
|
Family Involvement: Were you comfortable talking with this provider about problems or concerns you had about your child’s health? (percent of families answering “Yes, definitely”) |
93.6% |
|
Understandable Answers to Questions: Did this provider explain things about your child’s health in a way that was easy for you to understand? (percent of families answering “Yes, definitely”) |
94.5% |
|
Time with Provider: Did this provider spend enough time with your child? (percent of families answering “Yes, definitely”) |
89.3% |
|
Help After Appointment: Did you know who to call if you needed help or had more questions after you left your child’s appointment? (percent of families answering “Yes”) |
85.3% |
|
Overall Rating of Provider: Using any number from 0 to 10, where 0 is the worst provider possible and 10 is the best provider possible, percent of families giving their provider an overall rating of 9 or 10. |
80.8% |
|
Overall Outpatient Care Rating: Using any number from 0 to 10, where 0 is the worst care possible, and 10 is the best care possible, percent of families giving Cincinnati Children’s an overall best rating of 9 to 10. |
90.5% |
