Outpatient Care: What Our Families Are Saying About Cincinnati Children's
Patient Experience (Care Provided at the Cincinnati Children's Main Campus and our Neighborhood Locations, combined.)
Each week, approximately 200 randomly selected families participate in a telephone survey about the care their children received while a patient at Cincinnati Children's. Read more about our methodology.
Here's what the families surveyed from July to September 2012 had to say about our outpatient care, both at the main campus and Neighborhood Locations:
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July - September 2012
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Appointment Scheduling: Were you able to get an appointment as soon as you wanted? (% of families answering "Yes")
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89%
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Reasons for Visit: When you saw your child's health care provider, did he / she give you a chance to explain the reasons for your visit? (% of families answering "Yes, Completely")
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95%
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Medical History: Did the health care provider know what you thought he / she should know about your child's medical history? (% of families answering "Yes, Completely")
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89%
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Physician Listening Skills: Did the health care provider listen to what you had to say about your child? (% of families answering "Yes, Completely")
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96%
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Respect and Dignity of Child: Did your child's health care provider treat your child with respect and dignity? (% of families answering "Yes, Completely")
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98%
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Respect and Dignity of Caregiver: Did your child's health care provider treat you with respect and dignity? (% of families answering "Yes, Completely")
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98%
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Family Involvement in Decisions: Were you involved in decisions about your child's care as much as you wanted? (% of families answering "Yes, Completely")
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94%
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Understandable Answers to Questions: When you asked questions, did you get answers you could understand? (% of families answering "Yes, Always")
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93%
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Wait Time to See Physician: After the appointment was scheduled to begin, how long did you wait to be seen by your child's health care provider? (% of families answering "0-15 minutes")
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67%
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Wait Time in Waiting Room: Did you have to wait too long in the waiting room? (% of families answering "No, Not At All")
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81%
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Wait Time in Examining Room: Did you have to wait too long in the examining room? (% of families answering "No, Not At All")
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82%
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Overall Outpatient Care Rating: % of families giving Cincinnati Children's an overall best rating of 9 to 10, using a scale of 0 to 10
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88%
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View operational definitions.
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