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What Patients & Families Need to Know | Visitor PolicyGuidance for Community Healthcare Providers

The Burnet Campus Family Resource Center will be closed until further notice due to Ohio's "Shelter in Place" order. The Family Resource Center staff will return voicemails and emails throughout the day, Monday-Friday, 8:30 am - 5 pm.

Family Resource Center.

Family Resource Center 

While your child is a patient at Cincinnati Children's, you can visit the Family Resource Center for a place to relax and get assistance with many non-clinical amenities. There are Family Resource Centers at our Burnet Campus, Liberty Campus and College Hill Location.

The Center 

The Family Resource Center at our Burnet Campus is located along the main concourse (Location A1, near the Orthopaedic Clinic). Inside, you can find many useful resources to assist you during your stay. Within the Center, you can:

  • Access a fully-equipped computer lab with printing, copying, faxing, and scanning capabilities 
  • Charge your phone or tablet in our charging station 
  • Purchase car seats, bike helmets, and other safety items via the Safety Resource Center 
  • Watch television or read a book by the fireplace
  • Enjoy complimentary coffee, tea, hot chocolate, and water
  • Use the kitchenette's microwave and refrigerator 
  • Catch up on work in a private office
  • Play with toys and games 
  • Enjoy the outdoor patio 
  • Host family gatherings, meetings, and birthday parties
  • Take a nap on our comfortable reclining chairs in a private room 
  • Enjoy one of our special events throughout the year, including theme weeks, movie nights, and arts and crafts 
  • Rent electronics including tablets, handheld gaming devices, and portable DVD players via the Andy and Jordan Dalton Foundation Hub 

Concierge Services

Our knowledgeable Concierge Services staff can assist you with many non-clinical resources before and during your stay. Resources include:

  • Discounted lodging at area hotels
  • Complimentary airport and weekly shopping shuttles
  • Tickets to area attractions 
  • Appointment look-up and hospital way-finding 
  • Area amenities, including restaurants, parks, and shopping 
  • MyChart account creation
  • Answers to your non-clinical questions 
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Locations, Hours and Contact Information

Our kind and caring staff will assist you with any questions you may have.

Email: concierge@cchmc.org

Burnet Campus

Due to Ohio's "Shelter in Place" order, the Burnet Campus Family Resource Center will be closed until further notice. The Family Resource Center will return voicemails and emails throughout the day, Monday-Friday, 8:30 am - 5 pm.

Location: Location A concourse, first floor (near the Orthopedics Clinic)

Phone: 513-636-5009 option 1, or toll-free 1-888-894-1374

Liberty Campus

Location: second floor

Phone: 513-803-8424

Hours (not guaranteed, based on staffing):

  • Monday, Wednesday-Friday: 8:30am - 5:00pm
  • Closed Tuesday, Saturday-Sunday, & Holidays

College Hill (Mental Health)

Due to Ohio's "Shelter in Place" order, the College Hill Family Resource Center will be closed until further notice.

Location: first floor, across from the cafeteria

Phone: 513-636-7808

Mailing Address:

Family Resource Center
Cincinnati Children’s Hospital Medical Center
MLC 3007
3333 Burnet Ave.
Cincinnati, OH 45229-3039