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What Patients & Families Need to Know | New Visitor PolicyGuidance for Community Healthcare Providers

The Burnet Campus Family Resource Center, including Concierge Services, will be closed until further notice due to Ohio's "Shelter in Place" order. The Family Resource Center staff will return voicemails and emails throughout the day, Monday-Friday, 8:30 am - 5 pm.

Where to Stay

Concierge Services, formerly known as Guest Services, assists patients and families with lodging at many local hotels. Our hotel partners offer discounted rates and great amenities in safe, convenient locations. We'll make sure to match you with the right choice for your family's needs.

If you are a visitor who is not coming for medical treatment (speaker, interviewee, community partner, etc.), you may be eligible for discounted hotel rates, as well.

To make a reservation or hear about additional hotels and long-term apartment options (30+ nights), please contact Concierge Services.

  • Monday – Friday: 8:30am - 5:00pm 

Call 513-636-5009, or toll-free 1-888-894-1374 or email concierge@cchmc.org for more information.

We are fortunate to have one of the largest Ronald McDonald Houses across the street from Cincinnati Children's. Ronald McDonald House offers families:

  • A comfortable place to sleep; a private bedroom and bathroom
  • Home-cooked meals
  • Laundry and play rooms
  • Shared living areas
  • Computers with internet access
  • Ongoing support from staff, volunteers and other families in similar circumstances
  • Exercise and game rooms
  • Outdoor play area
  • Activities, such as games, crafts and theme parties

Read more about the Ronald McDonald House and its services.

Contact Us

  • Monday - Friday: 8:30am - 5:00pm

Call 513-636-5009 (toll-free 1-888-894-1374), or email concierge@cchmc.org for more information.