Medical Vigilance Solutions

Medical Information Contact Center

Our Medical Information Contact Center Service Includes

• Centralized US-based medical information team trained to manage medical inquiries from healthcare professionals, patients, and consumers
• Comprehensive adverse event and product quality complaint intake with timely triage, appropriate escalation pathways, and seamless transmission to safety and quality teams
• Flexible hours of operations, including standard business hours, extended evening coverage, or full 24/7/365
• Development and maintenance of standard response documents
• Fully validated in-house contact center intake system
• Scalable operational model capable of supporting growing product portfolios, new product launches, and fluctuating inquiry volumes without compromising quality or compliance
• Access to a network of professional medical interpreters for over 200+ languages to support diverse patient and provider populations and ensure equitable access to medical information
• Experience supporting branded, generic, over-the-counter, and biosimilar products across diverse therapeutic areas