Patient and Family Resources

Physical and Emotional Support for You and Your Baby

The Newborn Intensive Care Unit (NICU) team fosters an environment focused on the patient and family. We’re here to help support your baby and your family physically and emotionally throughout your stay. You are part of the care team while your baby is with us.

Here is some information that will be helpful in planning your stay.

Please read the hospital visiting policy for details. 

Each morning, the care team does “morning rounds” at the bedside to discuss updates on your baby’s condition and develop the daily plan of care. We encourage you to participate in this discussion with your own comments and questions. If you are unable to attend morning rounds, the doctor or nurse practitioner calls you to discuss the plan of care for the day. We also communicate updates about your baby’s status in the NICU to your referring physician.

You should receive updates from your doctor or nurse practitioner daily, either by phone or in person. It is important to make sure that the NICU has your updated phone number in your baby’s chart.

Your primary doctor in charge of your baby’s care (attending neonatologist) changes every two weeks. Our team of neonatologists work together to develop and carry out the plan of care for you baby during his or her hospitalization.

Family meetings are a time for families to meet with the care team. This allows one-on-one time to discuss the baby's current status, plans, and criteria for discharge. Parents are welcome to ask questions of the team to ensure understanding and enable them to completely participate in decisions and care.
Having a baby in the NICU is a stressful time. One small way we help our families deal with this stress is by having “Happy Hour.” This is one hour out of the day when our families can focus on themselves and relax a little. We bake cookies and pop popcorn in the parent lounge, and offer coffee, tea, and hot chocolate. Times are posted on the parent calendar in the NICU family lounge.
  • A NICU social worker and a hospital chaplain are available to talk with you if and when you need them.
  • Our cafeteria is located on the first floor of Location D and is open 24 hours a day. Also, meals for parents can be delivered to the NICU welcome area. Menus for meal delivery are located at the NICU welcome desk.
  • Cell phones are permitted in the NICU. Please set your ringer to vibrate and follow infection precautions.
  • Wireless internet access is available in the hospital. For internet access information, ask a staff member or check your NICU Welcome Guide.
  • Parking is free for parents and visitors in our on-site parking garage.
  • Free computer access and a private phone line are available in the parent resource library in the NICU.

Connecting With Your Newborn Through Books

Cincinnati Children’s is launching a new program to help parents connect and bond with their babies through books. The NICU Bookworm Program at Cincinnati Children’s will provide access to free books to families throughout their hospital stay. To donate new books, contact Monetary donations are also accepted online.