What Our Families Are Saying about Cincinnati Children's

Each week 50 randomly selected families participate in a telephone survey about the care their children received while a patient at Cincinnati Children's. Read more about our methodology.

Patient Experience (Care Provided During Overnight Hospital Stay)

 

July-Sept. 2015

 

Information about Treatment: How often did providers keep you informed about what was being done for your child? (percent of families who answered “Always”)

80%

Nurse Attention to Parent: How often did your child’s nurses listen carefully to you?  (percent of families who answered “Always”)

81%

Nurse Availability for Questions: How often did your child’s nurses encourage your child to ask questions? (percent of families who answered “Always”)

63%

Understandable Answers from Nurses: How often did your child’s nurses explain things to you in a way that was easy to understand? (percent of families who answered “Always”)

86%

Physician Attention to Parent: How often did your child’s doctors listen carefully to you? (percent of families who answered “Always”)

84%

Physician Availability for Questions: How often did your child’s doctors encourage your child to ask questions? (percent of families who answered “Always”)

64%

Understandable Answers from Physicians: How often did your child’s doctors explain things to you in a way that was easy to understand? (percent of families who answered “Always”)

84%

Family Involvement: Did providers ask you for input about your child’s needs? (percent of families who answered “Yes, definitely”)

66%

Consistent Communication: How often were the different doctors and nurses consistent with each other in providing you information about your child's care? (percent of families who answered “Always”)

71%

Noise Level: How often was the area around your child’s room quiet at night? (percent of families who answered “Always”)

71%

Emotional Support: How often were you able to discuss your worries or concerns with a nurse? (percent of families who answered “Always”)

81%

Response to Call Button: How often was help given as soon as your child wanted it? (percent of families who answered “Always”)

66%

Time Spent on Home Transition: Did a provider talk with you as much as you wanted about how to care for your child’s health after leaving the hospital? (percent of families who answered “Yes, definitely”)

82%

Overall Hospital Rating: Using any number from 0 to 10, where 0 is the worst hospital possible, and 10 is the best hospital possible, percent of families giving Cincinnati Children’s an overall best rating of 9 to 10.

84%

View Operational Definitions