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How to Contact Us

The Cincinnati Children’s Hospital Medical Center postal address is:

3333 Burnet Ave. 
Cincinnati, OH 45229-3039

We can also be reached via email, marketing@cchmc.org, or phone, 513-636-4200 or 1-800-344-2462.

All visitors to the Cincinnati Children’s website are being provided access to the website, free of charge, subject to the following terms and conditions. By using this website, you signify your acceptance of our legal disclaimer and privacy statement (each may be amended at any time) and your agreement to adhere to these terms and conditions. Check back for updates to our legal disclaimer and privacy policy.

The content of this website—including all text, images, files, and videos; designs, layouts, and color schemes; concepts, methods, techniques, products, services, processes, and technology described herein; and data used in connection with, displayed on, or collected from or through the site—is the property of Cincinnati Children’s (unless otherwise superseded by another agreement). You may download, use and copy the materials found on the Cincinnati Children’s website for your personal, noncommercial use only, provided that all copies bear any copyright, trademark or other proprietary notice on the site that pertains to the material being copied.

Except as authorized in this paragraph, you are not being granted a license under any copyright, trademark, patent or other intellectual property right in the material or the products, services, processes or technology described therein.

All such rights are retained by Cincinnati Children’s, its affiliates and subsidiaries and / or any third-party owner of such rights. You may not create framed links to the Cincinnati Children’s website without express written permission. You may not link to the Cincinnati Children’s website from any website or webpage containing material that violates any copyright, trademark, patent, trade secret or other intellectual property right; is libelous, defamatory, or invasive of any right; contains any misleading, inaccurate, false, or deceptive information or advertising; is sexually explicit, indecent, or otherwise objectionable (as determined by Cincinnati Children’s); violates any law or regulation; or reflects negatively on Cincinnati Children’s in any way.

The Cincinnati Children’s names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Cincinnati Children’s, or its subsidiaries or affiliates. You are not authorized to use any Cincinnati Children’s name or mark in any advertising, publicity or  other commercial manner without the prior written consent of Cincinnati Children’s. Requests for authorization should be submitted to webmaster@cincinnatichildrens.org.
The information provided in this website is intended to educate the reader about certain medical conditions and possible treatments. It is not a substitute for examination, diagnosis and medical care provided by a licensed and qualified health professional. If you believe you, or your child or someone you know suffers from the conditions described herein, see your healthcare provider. Do not attempt to treat yourself, your child or anyone else without proper medical supervision.

The materials on the Cincinnati Children’s website are provided to you free of charge, “AS IS,” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT.

In no event shall Cincinnati Children’s be liable for any damages whatsoever, including special, indirect, consequential or incidental damages or damages for loss of profits, revenue, use or data whether brought in contract or tort, arising out of or connected with any Cincinnati Children’s website or the use, reliance upon or performance of any material contained in or accessed from any Cincinnati Children’s website.

We provide links to websites operated by other parties. The links are provided for your convenience only. The presence of a link does not imply endorsement of the material on the websites or association with the website’s operators. We do not operate, control or endorse any information, products or services provided by third parties through the internet. We are not responsible for the content and performance of these sites. Use of linked sites is strictly at your own risk including any risks associated with destructive viruses.
Do not send Cincinnati Children’s any confidential or proprietary information. Any feedback, data, answers, questions, comments, suggestions, ideas or the like that you send to Cincinnati Children’s will be treated as being nonconfidential and nonproprietary, and you agree that any such information you choose to provide may be reproduced, used and distributed by Cincinnati Children’s for any purpose without restriction.
All product and service marks contained herein that are not Cincinnati Children’s Hospital Medical Center marks are the trademarks of their respective owners. References that we may make to any names, marks, products or services of third parties or hypertext links to third-party sites or information do not necessarily constitute or imply Cincinnati Children’s endorsement, sponsorship or recommendation of the third party, information, product or service.

This is how Cincinnati Children’s will handle information learned about you from your visit to our website. The information we receive depends upon what you do when visiting our site. For each visitor to the website, the Cincinnati Children’s web server automatically recognizes the consumer’s domain name and email address (where possible).

Cincinnati Children’s collects the domain name and email address (where possible) of visitors to our website, aggregates information on what pages consumers access or visit (e.g. number of site visitors, time on site), user-specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and / or site registrations. Cincinnati Children’s collects this information by using “cookies,” which are small files stored on your computer’s hard drive. Cookies are text information files that your web browser places on your computer when you visit a website. Most browsers accept cookies automatically but can be configured not to accept them or to indicate when a cookie is being sent.

The information we collect is used to improve the content of the website, offer online features that are helpful to visitors, customize the content and / or layout of our page for each individual consumer, and contact consumers for marketing purposes. Through the use of Google Analytics and Google Remarketing code on the website, Google gathers anonymous data via “cookies.” If you do not want information collected in this manner, there is a simple procedure in most browsers that allows you to decline the use of cookies. To opt out of Google ads, go to Ads Preference Manager. If you do not want to receive email from Cincinnati Children’s, send an email to marketing@cchmc.org, and indicate you do not want to receive email from the institution.

You also may decide to send Cincinnati Children’s personally identifying information, for example, in an electronic mail message or by voluntarily disclosing that information by completing an online survey. We may use personally identifying information from you to respond to your inquiries or for other internal business purposes. This information will not be sold or rented to third parties. You should be aware, however, that others may access such information and use it, though any such use would be without the consent of Cincinnati Children’s.

We will not obtain personally identifying information about you when you visit our site, unless you choose to provide such information.

The Cincinnati Children’s website is managed in the State of Ohio, United States of America. We make no representation that material found at the site is appropriate or available for use in other locations. If you access the Cincinnati Children’s site from other locations, you are responsible for compliance with local laws.