We believe patients and families are our partners in care and that sharing complete and accurate feedback is important. As part of our efforts, we post providers’ ratings and comments online. This transparency helps keep everyone informed so that parents can choose the best possible care for their child.

These star ratings and comments come from patient surveys administered by NRC Health, an independent company that specializes in health care research. To assist you, we’ve developed this guide to help understand how we capture and report our patient experience ratings.

About Our Survey

After a visit with a Cincinnati Children’s provider, patients may receive a survey via text, phone call, or email asking them about their visit. Patients or their parents share thoughts and experiences with a third-party survey partner company, NRC. Comments and ratings displayed for each provider come directly from patients’ responses in the survey.