MyChart | About MyChart

To set up your MyChart account, stop by a Cincinnati Children’s clinic any time and ask for a MyChart account activation code. No appointment is necessary and you can go to any location, even our neighborhood locations. If you already received an activation code from a Cincinnati Children’s clinic, follow the registration instructions in the letter you received with the activation code to set up your account. If you’ve lost your letter or activation code, call 513-636-5019 or 1-877-508-7607 for help.

If your child is 12 years old or younger or you are 18 years old or older, you may now go online to request a MyChart account. Simply select the form that best describes you. A photo ID is required to sign up online, so look for the secure upload to submit your proof of identification. Please allow 7 business days when requesting a MyChart account online.

You may sign up for MyChart at any Cincinnati Children’s clinic at any time (Burnet Campus, Liberty Campus or any neighborhood location). No appointment is necessary.

If your child is 12 years old or younger or you are 18 years old or older, you may now go online to request a MyChart account. Simply select the form that best describes you. A photo ID is required to sign up online, so look for the secure upload to submit your proof of identification. Please allow 7 business days when requesting a MyChart account online.

If your child is between the ages of 13 and 17, you must come to a Cincinnati Children’s clinic to receive an activation code to sign the necessary paperwork. A MyChart agreement and assent form is required at 13 because state and federal laws recognize additional medical privacy rights for adolescents. These forms must be completed in person. We want to keep your children – and their information – safe.

If your child is 12 years old or younger or you are 18 years old or older, you may now go online to request a MyChart account. Simply select the form that best describes you. A photo ID is required to sign up online, so look for the secure upload to submit your proof of identification. Please allow 7 business days when requesting a MyChart account online.

You need an email account to use MyChart. You can get one for free from lots of providers; these are some of the most popular:

• www.gmail.com
• www.hotmail.com
• www.yahoo.com

MyChart currently supports:

• Internet Explorer 6.0 and later. If you enabled Content Advisor in Internet Explorer 6.0, you need to disable it or upgrade to Internet Explorer 7.0 or higher. To disable Content Advisor, go to Tools, Internet Options. In the pop-up window click on the Content tab and click the Disable button. A prompt for the supervisor password will appear. If you previously created a password, enter the password and click OK. If you did not create a password, click OK.
• Firefox 2.0 and later

MyChart accounts for Cincinnati Children’s patients will not expire. Parent or guardian proxy access will expire according to these rules:

• When the child turns 13: After a patient turns 13, he or she must sign a Cincinnati Children’s assent form, assigning proxy access to at least one parent or legal guardian. The assent form is required at 13 because state and federal laws recognize additional medical privacy rights for adolescents.
• When the child turns 18: A parent or guardian can no longer access a patient’s MyChart account after the child turns 18 unless the parent or guardian can provide Cincinnati Children’s with appropriate proof of ongoing legal guardianship (as in cases of diminished capacity). Adult patients can also grant temporary proxy access to other family members, such as parents, siblings or spouses.

Cincinnati Children’s reserves the right to deactivate your account if your provider deems it necessary, or if our legal or Health Information Management department detects suspicious activity (too many logins, inactivity).