Patient Resources

MyChart | About MyChart

At Cincinnati Children's, MyChart is provided free to patients and their parents/primary caregivers.

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account must be accessed using that password. On mobile devices, the account may also be accessed using face ID or fingerprint login. Unlike conventional email, all MyChart messaging is done while you are securely logged in to our website or mobile app.

You can ensure that your account stays secure (even if someone else has your username or password) by turning on two-step verification. When this feature is turned on, you must enter a code that is sent to you by email or text message to log in to MyChart, in addition to using your username and password.

You need access to a computer or mobile device connected to the Internet and an up-to-date browser (such as Edge, Chrome, Firefox, or Safari). Internet Explorer 11 is no longer supported. You can also use the MyChart mobile app on a mobile device.

Biological and adoptive parents can sign up to access MyChart for their children under the age of 18.

Patients over age 13 may sign up for their own MyChart account. Typically, parents/primary caregivers cannot have access to the MyChart account of an over-18 patient. Exceptions require proof of continued legal guardianship after the age of 18, or an Adult Proxy Access Form signed by the patient. Adult Proxy Access expires every 18 months and must be renewed by the patient, either in person or online.

Relatives (siblings, stepparents, spouses, grandparents, etc.) who are not primary caregivers cannot access a patient's MyChart record. MyChart access also cannot be granted to foster parents, social workers or other family members in temporary guardianship situations.

IMPORTANT POLICY UPDATE: As of June 2022, patients 13-17 are no longer required to sign an assent form (“assent” is the agreement of someone not able to give legal consent to participate in an activity; consent may only be given by individuals who have reached the legal age of consent) designating at least one parent/primary caregiver as a proxy. As a result, proxy access no longer expires when a patient turns 13. This means that parents/primary caregivers of patients 0-17 may request an account without the patient's assent, and patients 13-17 no longer have the option to revoke proxy access. Patients 13-17 may also sign up for MyChart without a parent or primary caregiver also being required to have an account.

Signing up for MyChart is a two-step process, allowing you to complete your account setup when it's convenient for you. First, you need an activation code. You can request an activation code in person, over the phone or online. The code is valid for 45 days. 

• To request a MyChart activation code in person, stop by the front desk at any Cincinnati Children's clinic, including our neighborhood locations, or our Family Resource Center. No appointment is necessary and the process only takes a few minutes.

• If you've lost your activation code, please call 513-636-5019 or 1-877-508-7607 to request a new one.

• If your child is 17 years old or younger or you are 18 years old or older, you may go online to request a code. Simply select the form that best describes you. Note that a photo ID is required to sign up online, so look for the secure upload to submit your proof of identification. Please allow seven business days when requesting a MyChart account online.

After you receive your activation code, you will receive an activation link through text message or email to complete your account activation. 

IMPORTANT POLICY UPDATE: As of June 2022, patients 13-17 are no longer required to sign an assent form (“assent” is the agreement of someone not able to give legal consent to participate in an activity; consent may only be given by individuals who have reached the legal age of consent) designating at least one parent/primary caregiver as a proxy. As a result, proxy access no longer expires when a patient turns 13. This means that parents/primary caregivers of patients 0-17 may request an account without the patient's assent, and patients 13-17 no longer have the option to revoke proxy access. Patients 13-17 may also sign up for MyChart without a parent or primary caregiver also being required to have an account. 

Your email address is used to send you alerts about new messages in your MyChart account, such as new lab or test results. Since the messages in your MyChart account may contain private health information, we can't send the messages directly over email. We'll never sell your email address to another company or use it to send you unsolicited information from Cincinnati Children's.

In order to receive all the benefits of MyChart, such as appointment reminders and email alerts when new test results are available, you need an email account. You can get one for free from many providers; here are some of the most popular:

gmail.com
outlook.com
yahoo.com

MyChart accounts for Cincinnati Children's patients will not expire. Parent/primary caregiver proxy access will expire according to these rules:

• When the child turns 18: A parent/primary caregiver can no longer access a patient's MyChart account after the child turns 18 unless the parent/primary caregiver can provide Cincinnati Children's with appropriate proof of ongoing legal guardianship (as in cases of diminished capacity). A patient over the age of 18 may also sign an Adult Proxy Access Form, granting access to other family members, such as a parent or spouse. This type of adult proxy access expires every 18 months and must be renewed by the patient.

• Suspicious Activity or Violation of MyChart Terms and Conditions: Cincinnati Children's reserves the right to deactivate your account if your provider deems it necessary, or if our Legal or Health Information Management department detects suspicious activity (too many logins, inactivity, violation of our MyChart Terms and Conditions, etc.).

IMPORTANT POLICY UPDATE: As of June 2022, patients 13-17 are no longer required to sign an assent form (“assent” is the agreement of someone not able to give legal consent to participate in an activity; consent may only be given by individuals who have reached the legal age of consent) designating at least one parent/primary caregiver as a proxy. As a result, proxy access no longer expires when a patient turns 13. This means that parents/primary caregivers of patients 0-17 may request an account without the patient's assent, and patients 13-17 no longer have the option to revoke proxy access. Patients 13-17 may also sign up for MyChart without a parent or primary caregiver also being required to have an account.

Patients may choose to revoke access from a family member to whom they previously granted MyChart proxy access. Requests to update MyChart proxy access must be submitted in writing to our Cincinnati Children's Health Information Management (HIM) Department:

Cincinnati Children’s Hospital Medical Center
Health Information Management
MLC 5015
3333 Burnet Ave.
Cincinnati, OH 45229

Written requests can also be dropped off in person. The Health Information Management (HIM) Department is located on the first floor of Location B, just inside the Radiology Main Entrance on the Burnet Campus of Cincinnati Children’s. If you have any questions or concerns, please contact HIM by phone at 513-636-4217.

IMPORTANT POLICY UPDATE: As of June 2022, patients 13-17 are no longer required to sign an assent form (“assent” is the agreement of someone not able to give legal consent to participate in an activity; consent may only be given by individuals who have reached the legal age of consent) designating at least one parent/primary caregiver as a proxy. As a result, proxy access no longer expires when a patient turns 13. This means that parents/primary caregivers of patients 0-17 may request an account without the patient's assent, and patients 13-17 no longer have the option to revoke proxy access. Patients 13-17 may also sign up for MyChart without a parent or primary caregiver also being required to have an account.

At this time, online appointment scheduling is turned off due to the coronavirus (COVID-19) situation. This includes the option to cancel appointments online. We apologize for any inconvenience this may cause. During this time, please call 513-636-3200 to manage appointments by phone. Schedulers are available Monday-Thursday, 7:30 am-6 pm EST, and Thursdays, 7:30 am-5:30 pm EST.

Yes. You can opt to view appointment reminders via email instead of receiving letters. If you opt into receiving reminders via email, you will continue to receive phone reminders, but you'll no longer get paper reminder letters in the mail.

You can complete several pre-visit update steps in MyChart, including review of current contact information, medications, allergies, health issues, and signing documents. Pre-Visit Update is available five days prior to your child's appointment. There will be additional steps that you will need to complete the day of your visit. When you arrive to the location of your scheduled appointment, please see a registration representative or scan your barcode at one of our kiosks.