Contact the MyChart Help Desk by phone at 513-636-5019 (toll-free 1-877-508-7607), or email at firstname.lastname@example.org. Expect a response within 3-5 business days from one of our MyChart analysts. When requesting a new account online, please allow up to 7 business days to receive your account activation email.
IMPORTANT: The MyChart Help Desk is unable to assist with signing families up for a MyChart account, information that is missing or incorrect, or any billing needs.
- Test Results: If you need help with the release or interpretation of test results, please contact your/your child’s provider.
- Missing or Incorrect Information: MyChart information comes directly from Cincinnati Children's electronic medical record. If you see something in MyChart you think is inaccurate, please contact Health Information Management (HIM) at 513-636-4217, Monday through Friday between 8:30 am and 5 pm. You can also submit a chart correction request through MyChart. Simply click on the "request a chart correction" link from the page where you found the incorrect information.
- Billing: For assistance with any billing questions, including concerns over information that may not be available to view in MyChart, please contact Billing Customer Service, 513-636-4427, option 9, or toll-free at 1-800-344-2462, option 9, ext. 4427. Representatives are available Monday through Friday, between the hours of 7:30 am and 5:00 pm.
- Adding Providers to Care Team: If you would like a provider added to your/your child’s Care Team in MyChart, please contact a member of your Cincinnati Children’s health care team. MyChart analysts are not able to update this information for the provider.