Healthcare Professionals
Staff Bulletin | September 2019

Pursuing Our Potential Together sets tone for future plans

Town-Hall 

President and CEO Michael Fisher led a discussion about exploring possibilities and dreaming big when it comes to improving child health. 

At Cincinnati Children’s, we have been making a difference for patients and families throughout our 136-year history. And what an amazing journey it’s been! Our employees have developed vaccines to prevent polio and rotavirus; engineered the technology that enabled the first open-heart surgery; created surfactant to help premature infants breathe; come up with gene therapies to treat sickle cell anemia; and grown organoids to revolutionize how we understand and treat diseases. All of these innovations have impacted the lives of millions of kids around the world. But we’re not finished….

In 2033—just 14 years from now—Cincinnati Children’s will celebrate its 150th anniversary. We want to dream bigger and aspire higher to shape the future of child health. What will our legacy be? And how will we accomplish it?

At a recent town hall meeting, Michael Fisher, president and CEO, outlined the process for “making it real,” or “Pursuing Our Potential Together.” Over the last six months, we have been working in partnership with McKinsey, an independent consulting group, to shape a set of aspirations and identify opportunities that only a place like Cincinnati Children’s could take on. During this time, we have:

  • Engaged with hundreds of employees and faculty across the organization
  • Mined more than 8,000 employee survey responses
  • Reviewed external trends, and more…

The result of this work has been a decision to focus on four areas:

  • Culture. We will build on our strengths to become an even “healthier” organization, in service to both our mission and our people. This means getting more clarity around our strategic plan, collaborating for commitment, aligning how we make decisions and taking better care of our staff.
  • Care. We will deliver a re-imagined and personalized care experience to more children and families, reaching about 10 times the children we serve today.
  • Cure. We will harness the power of discovery to prevent, cure, or radically improve the treatment of pediatric and adolescent mental health and another focus area that we will determine with faculty input.
  • Community. We will amplify our catalytic role, fostering cross-stakeholder participation and investment in evidence-based interventions to meaningfully improve child health in Cincinnati.

We are fortunate, thanks to the wisdom and forethought of leaders past and the careful stewardship of all, to be approaching the challenges ahead from a position of strength. Next up, we will be moving into the “Assess” and “Architect” phases where we will establish teams, do additional reconnaissance, develop milestones, identify resource needs and more.

 “These are big dreams,” said Fisher, “but I’m confident Cincinnati Children’s can do this.”

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Updates on organizational priorities

  • Safety. We met our FY19 goals to reduce hospital-acquired conditions, as well as employee harm (both DART and OSHA metrics), and we did it during record census and acuity. However, we also experienced Serious Safety Events. Until we eliminate all harm, there is work to do. That’s why we recently introduced new efforts to strengthen our safety culture and why you will be hearing much more about what it means to be Safer Together.
  • Innovation and Growth. In FY20 we will continue to make advances with focused teams in Mind Brain Behavior, Organoids/CuSTOM, and Genomics. We will also remain focused on developing world-class clinical programs that patients, families, and partners will seek out. We are continuing our investment and support for clinical growth through our Growth Portfolio Committee and building a pipeline of programs and partnerships that will keep us growing into the future.
  • Cost and Affordability. We had another strong year, continuing to control the cost of care for patients and families. Over the course of five years, we have delivered $412 million in cost reductions. We also continued to invest in our people and our mission, with additional staff to care for more patients and conduct research, merit increases, an enhanced bonus, and strong benefits including a fully-funded pension plan.
  • Patient and Family Experience. We saw strong PFE improvement in FY19. For FY20, our focus is on scheduling transformation and enhanced technologies to improve convenience, access, and ease of use. Each of the in-chiefs has committed to making access a priority, and we are making a big commitment to dramatically enhance the online tools available to families, including new functionality in MyChart, online scheduling, and a new direct-to-consumer telehealth platform.
  • Employee Experience. Our surveys show that Cincinnati Children’s is a great place to work, but we know there are opportunities to improve. Across the organization, managers are working with their teams to co-create action plans for improvement in their own areas. Senior leadership is working to support workforce vitality and address burnout while also defining our Diversity and Inclusion strategy and building succession plans accordingly.