Primary Care Offices
Pediatric Primary Care Center

We Work with Our Families to Get the Best Results

The Pediatric Primary Care Center (PPCC) offers primary pediatric care for children from birth through adolescence, whether your child is sick, needs shots or just a check-up.

The center is located on the second floor of the medical office building at 3430 Burnet Ave. at the Cincinnati Children’s Burnet Campus. We're on the Metro bus line and offer on-site parking.  

Convenient Care

We offer a variety of convenient treatment options:

In-Office

New and current patients can schedule an appointment to meet face-to-face with a practitioner. We offer all well-child, sick-child, immunization, screening, sports physical, chronic illness management and breastfeeding support services in our office.

Office Hours

Monday through Friday 8 am-8 pm, appointments and walk-ins

Saturday

9 am-12:30 pm, appointments only

Sunday Closed

Phone 
Current patients can call 24 hours a day to speak with a nurse about your child’s symptoms to determine whether an appointment is needed of if you can treat your child at home. Call 513-636-7722, option 3.

Video
Follow-up visits can often be handled from your home using our telehealth service. Private, safe and easy, ask about this option when you schedule a follow-up visit. If this option is available, you will receive a text message with a link to set up the visit.

You can also reach our Nurses Monday through Friday from 8:30a.m. to 6:45 p.m. for an OnDemand telehealth visit by downloading our CincyKids Health Connect App from the Apple or Google Play Store. 

Raising a Healthy Child

  • Provide great medical care for your child.
  • Help keep your child up to date on immunizations (shots / vaccines).
  • Help support children with chronic illnesses like asthma and ADHD.
  • Keep on schedule, and let you know about any delays that may occur.
  • Coordinate care across the healthcare system.
  • Give you tools and resources for self-management.
  • Prevent and assist with behavioral healthcare needs through integrated psychologists, co-located psychiatric providers, or with community behavioral healthcare partners.
  • Get regular check-ups for your child.
  • Bring any medications your child is taking to your appointment.
  • Choose a regular provider.
  • Be on time for our appointments.
  • Cancel appointments ahead of time.
  • Let other providers that you see know that we are your primary care providers.
  • Let us know when you have seen other providers outside of our office so we can coordinate your care. 
  • Care for your child’s healthcare needs:
    • Regular check-ups
    • Sick visits
    • Immunizations (shots / vaccines)
    • Manage the care of chronic illness
  • Track your child’s progress as he or she grows 
  • Answer your questions about: 
    • Parenting issues
    • Behavior and discipline
    • Nutrition 
  • Support you and your family: 
    • Getting your child ready for school
    • Working to create a healthy lifestyle
    • Making your home safe

Why Do I Need to Choose a Doctor?

  • It allows you and your family to develop a bond with a doctor.
  • The doctor can get to know your child and your family. 

How Do I Choose a Doctor?

  • Talk with family and friends about doctors they recommend.
  • Think about what you liked about the doctors you have seen in the past. Choose a doctor you feel has those qualities.
  • Ask yourself: Is it easy to talk to this doctor? 

Will I Always Get to See the Doctor I Choose?

  • Every effort is made to schedule with your child’s regular doctor at your request.
  • Resident teaching clinic – The PPCC is a teaching clinic. Your child may be seen by qualified doctors in training who are supervised by attending physicians.

Children need to see a provider at certain times in their lives. Make sure to schedule an appointment for your child when he or she is:

  • Newborn
  • 2 months old
  • 4 months old
  • 6 months old
  • 9 months old
  • 12 months old
  • 15 months old
  • 18 months old
  • 2 years old
  • After your child is 2, schedule yearly check-ups. 

You will receive a reminder phone call for scheduled appointments.

  • Social workers − Help patients and their families deal with concerns about an illness or disorder and help families find resources to support optimal health. Learn more.
  • Nutritionists − Make sure all patients are getting proper nutrition. Learn more.
  • Child Life specialists − Work with children to promote normal growth and development and support patients and their families during challenging procedures in clinic. Learn more.
  • Legal Aid − Helps promote children’s health and well-being by resolving legal problems. Learn more about our Child Health-Law Partnership Program.
  • Asthma care coordinators
  • Mental health providers
  • Nurse
  • Social work care manager

You can get a ride to clinic with a medical card by calling two business days ahead:

  • Buckeye: 1-866-531-0615
  • CareSource: 1-800-488-0134
  • Molina: 1-866-642-9279
  • Ohio Medicaid: 513-946-1000 Opt. 6
  • Paramount: 1-866-837-9817
  • United Health Care: 1-800-895-2017

Call us with your questions or concerns.  

Phone: 513-636-7722, option 3: 

  • Nurses are on call 24 hours a day to answer questions.
  • The nurse can get you an appointment in the PPC Clinic or send you to Urgent Care or the Emergency Room, if needed.

We accept all public and private insurances, as well as work with families without insurance.  For information on potential sources of insurance, visit HealthCare.gov.

To transfer records to or from our office, call the office or contact Health Information Management at 513-636-4217.

Redesigned Waiting Room Connects Families to Resources

With input from families and community partners, Cincinnati Children’s has created an innovative new waiting room in the Pediatric Primary Care Center (PPCC) to more effectively link families to community resources they need to thrive. 

More Than a Doctor Visit

Many families seen in our primary care clinics are affected by social, economic and environmental risks that can have enormous impact on their child’s health and well-being. We wanted to develop a way to help families seamlessly connect with the best community resources to meet their needs.

How could we make the best use of families’ time while they are here for their child’s visit? We created goals with the help of parents and community partners:

  • Connect families with leading community interventions to improve child health and help families reach their full potential.
  • Ensure families feel valued by addressing their most pressing needs in a safe, welcoming environment.
  • Offer fun, educational activities to positively distract kids, so parents can focus on getting support.

What’s New

Opportunities for parent engagement with the community:

  • Space for a community resource liaison to help parents connect to resources
  • IPads that allow families to apply for housing and benefits, check their application status, and view videos about available community services
  • A resource wall for agency brochures and flyers

Activities to engage children while their parents access resources:

  • Fun, educational apps on iPads
  • An expanded area for kids to play with others and engage with volunteers
  • A colorful mural sprinkled with jokes and riddles 

Our Redesign Process

With pilot funding from the Center for Clinical and Translational Science and Training (CCTST), students at the Live Well Collaborative helped us strategize what a more welcoming, productive waiting room for families might look like. GBBN Architects, Kolar, Messer and RCF Group designed and constructed the new space. Major League Baseball and the Cincinnati Reds awarded Cincinnati Children’s a 2015 All-Star Game Legacy Grant to bolster donor and hospital support for the project.

To learn more, contact Adrienne Henize at adrienne.henize@cchmc.org  or 513-636-0405

 

Contact Us

pediatric-primary-callout-200x-baby

Call 513-636-7722

Option 1: To schedule, change, or cancel a visit

Option 2: For questions regarding refills or authorizations of your medication
Option 3: If your child is ill and you would like to speak to a nurse or schedule an ill visit
Option 5: If you are calling for legal aid
Option 9: For all other calls

Fax

513-636-3737 

Mailing Address

Pediatric Primary Care Center
Cincinnati Children’s Hospital Medical Center
MLC 5026
3430 Burnet Ave.
Cincinnati, OH  45229-3026

Coronavirus (COVID-19) and Your Care

The American Academy of Pediatrics and our team know that maintaining medical care on schedule is essential, especially in the time of a pandemic. We are available for check-ups, routine follow-ups and sick visits.

Keeping you and your child safe is our top priority. We are taking extra precautions to keep you and your child safe while in the office. Our staff will be fully masked. Our offices offer designated spaces for waiting and have increased our already thorough cleaning protocols.

> Learn more about quarantine and isolation guidelines after COVID-19 exposure for vaccinated and unvaccinated individuals

pediatric-primary-visual-waiting-room-230x
Sharon Robinson, Jackie Robinson's daughter, reads to children in the new PPCC waiting room.