Compassionate Care in the Most Critical Moments

Logan smiles.

Thankfully, Logan came away from his accident with just some bumps and bruises. 

Compassionate Care in the Most Critical Moments

“I was there. I saw it happen. I was just a few feet away, helpless, as the car hit Logan.” 

Niki was hysterical as she rushed to her son’s side. He was bleeding, and she and her husband Jason feared for the worst. Did Logan hit his head? Did he have internal injuries or broken bones? 

Logan was rushed to the closest hospital and placed in a waiting room full of adults. Niki’s unease grew when a nurse came to ask him questions using words her terrified 6-year-old didn’t understand. 

As any parent or caregiver would, Niki and Jason advocated for their son and decided they wanted him to have specialized, child-centered care, so they transferred him to the Emergency Department (ED) at Cincinnati Children’s.

“The minute we walked in the doors,” Niki says, “I knew Logan was in the right hands.” 

Our Front Door to the Community

Our ED is one of the busiest in the nation. Last year, we had nearly 120,000 visits, treating children and teens with a broad range of illnesses and injuries—from simple medical emergencies like broken bones, to complex trauma cases like car accidents and brain injuries, to the ever-increasing number of kids experiencing a mental health crisis. 

That’s why this important service of the medical center was a point of focus as we developed the plan for our new Critical Care Building (CCB). The new space is nearly three times larger than our original ED and will improve and enhance how we provide care. 

With dedicated space for medical, surgical, on-site imaging, trauma and mental health care, the new ED provides the infrastructure for best-in-class care in a state-of-the-art facility—allowing us to meet the needs of every family who comes to our door.  

And since the world-class care at Cincinnati Children’s is driven by our world-renowned research, our Emergency Department is the first of its kind in the country with embedded research space. It includes wet and dry labs, education and conference facilities, as well as clinical trial space—setting us apart from all other pediatric medical centers. 

As soon as Niki and Jason arrived at Cincinnati Children’s with their son, their fears began to wane. “Within 3 minutes, Logan was in the trauma bay, surrounded by doctors and nurses,” Niki remembers. “They were caring and reassuring—they left me feeling so much calmer than when I arrived. And the entire team worked like a well-oiled machine.” 

Best Care, Best Experience

Our new ED is more than just fresh new spaces. Every inch was designed by a collaborative team of architects, medical staff and patient-families to ensure that we’re equipped to provide both the most innovative emergency medical care and the best possible experience for our patients and their loved ones. 

When Every Second Counts

As the only Level 1 Pediatric Trauma Center in more than a 100-mile radius, we receive patients from all over the region. Every second matters in these critical life-and-death situations, and they often require the expertise of up to 15 care providers at a time. 

The size, scope and functional attributes of the new trauma bay are optimized for this complex care. In addition to direct access to the operating rooms and Pediatric Intensive Care Unit, there’s a fully equipped radiology lab located just 10 feet from the bay, so critically ill patients don’t have to be transported to other areas of the hospital for X-rays and other diagnostic testing. 

Answering the Call

Children and adolescents are struggling with unprecedented levels of depression, anxiety, mood disorders, post-traumatic stress disorder and other conditions. And experts agree the ongoing stress of the COVID-19 pandemic will further impact the mental health and well-being of children and teens.

Each day, 15–35 families come through our doors seeking help and hope for a child or teen experiencing a mental health emergency. The new ED has an area devoted to their care and will be equipped to ensure their safety. 

Caring for the Care Team

Our clinicians become invested in each child under their care. It’s important for them to have space to regroup and catch their breath when facing a challenging day. The new ED offers respite space for staff to step away from the floor for a few minutes to rejuvenate and gear back up to face the life-and-death situations they see every single day.

The Science of Everyday Care

Our Emergency Medicine program is internationally recognized for our innovation—which is why we’re a leading recipient of pediatric National Institutes of Health funding. In fact, many of today’s best practices, including head trauma and CT scan protocols, were established right here at Cincinnati Children’s.

Going Above and Beyond for Our Families

Thankfully, Logan came away from the accident with just some bumps and bruises. These days, the fiery first grader is very careful to cross the street with his parents and is back to racing his remote control cars and loving school.

Niki and Jason will never forget the compassionate, above-and-beyond care their family received when they needed us most.

“Even though that might have been a typical Friday night for the experts at Cincinnati Children’s,” Niki starts, catching her breath for a moment, “they understood that for us, it was the scariest night of our lives. They treated us like Logan was their only patient, and I bet all those other worried parents felt the same.”

We couldn’t agree more. Our new CCB aligns our facility with the caliber of care we provide—and the experience our patient families deserve.

For more information or to make a gift, please contact Lauren Bosse at 513-803-0639 or

When the Hospital Becomes Home

The Critical Care Building was not only our largest clinical expansion ever, but it was also the largest private project in Cincinnati's history—an investment in our children, which is an investment in all of our futures.

And we didn’t do it alone. The philanthropy of friends like Jared and Teri Robins helped make our vision of this state-of-the-art facility a reality. They made a gift to support the new Emergency Department in appreciation for the care their family received nearly 20 years ago. 

When their daughter Felicia was just 10 months old, their curious little one found a grape on the floor and put it in her mouth. It wasn’t long before she began choking, and while EMTs were able to remove the grape with forceps, Felicia had been deprived of oxygen for nearly 20 minutes. 

Jared and Teri were terrified as their baby girl was rushed to our Emergency Department. And for the next eight weeks, Cincinnati Children’s became the family’s second home as our critical care experts cared for Felicia. 

“When I think of Cincinnati Children’s, I just feel incredibly grateful,” Teri says reflecting on that time. “Their incredible ED and ICU staff saved Felicia’s life. And they also took great care of Jared and me.” 

Yet during those long two months they spent with us, Jared and Teri sometimes struggled. It was hard to find private space to talk with Felicia’s care team and their extended family. Their daughter’s room was small, and sleeping accommodations weren’t ideal. Missing the comforts of home, and without an easy way to step outdoors for a break, the days were especially long.

That’s why the couple was thrilled to invest in our Critical Care Building campaign, with its carefully planned amenities and improvements to make difficult hospital stays easier. “Creating a place where families can have that private space to decompress, to process, to cry without the other families around is so important,” Teri says. “I’m so glad that this new building will have all of that.”

Baby Felicia.

Felicia was 10 months old when she choked on a grape. Deprived of oxygen for 20 minutes, our experts helped her recover and heal.

Felicia at graduation.

Still grateful after nearly 20 years for the care Felicia received, her family made a gift to name a treatment room in our new Emergency Department.

Logan and his parents.

Our new ED has the infrastructure for best-in-class care in a state-of-the-art facility, allowing us to meet the needs of families like Logan’s.

Other Features

Urgent Care

Currently at 37,000 visits per year, our urgent care practice continues to grow. The new space is larger and more efficient and not only accommodates our current needs but will be flexible enough to account for future growth. 

Consult Space

The new ED offers more consult space—providing privacy and a quiet space for important conversations between our care providers and our patient families. 


An embedded pharmacy provides both Urgent Care and Emergency Department patients with easy access to their prescriptions.