Amy Clawson writes of her experience with her son after starting her work with the Family Advisory Council.

“One year after a less-than-satisfactory experience at Cincinnati Children’s, I served on the Family Advisory Council and saw improvements that went well beyond physical appearance.

Our nurses were pleasant and asked for input about our son Timothy. The unit doctor and medical student were calm, pleasant and genuine. My husband and I were overwhelmed by the compassion and support both doctors demonstrated. Their eye contact, body language and calm tone of voice made all the difference in the world.

Every employee involved with Timothy’s care treated him with the utmost respect and compassion he deserves. They conveyed genuine interest in providing family-centered care.

This positive experience wasn’t without exception. There is still much room to grow in family-centered care at Cincinnati Children’s. However, it has made significant strides.”