When your child needs treatment at Cincinnati Children's, your child's wellbeing and comfort come first. In the back of most parents' minds there is a worry about bills, insurance, co-pays and the overall financial impact of receiving care. The team at Cincinnati Children's understands your concerns, and we try to reduce your stress by simplifying the medical billing process. We’re here to help.
What to Expect During the Billing Process
The billing process begins upon initial treatment of your child.
- Provide insurance information. Please provide your most up-to-date insurance card.
- Make co-payment if applicable. Your insurer will be able to inform you of your co-pay if applicable. This co-pay amount is often displayed on your insurance card.
- Cincinnati Children's submits bills to your insurer. As your child receives treatment and services at Cincinnati Children's, we submit bills to your insurance provider. If your insurance provider does not respond in a timely manner, we may contact them again directly. We may also contact you for help in processing your insurance claim.
- Cincinnati Children's sends bill for remaining balance to you. We want to make billing a simple process for you, so we will consolidate the costs of your child’s physician and hospital services into one billing statement. As a parent or guardian of a patient at Cincinnati Children’s, you are considered the guarantor, or person held responsible for your child’s medical expenses.
- Make payment to Cincinnati Children's for balance due. We ask that you pay your bill promptly, but we understand that medical expenses can quickly become overwhelming. If you are having trouble managing your child’s medical bills, financial assistance can help.
If You Disagree with Insurer's Coverage
You should receive an explanation of benefits (EOB) from your insurer within 30 days. If you do not, contact them to find out the status of your claim. If you find that your provider has not covered the treatment or service as you'd expected, contact your insurance provider to discuss the discrepancy.