If surgery is being performed at our Burnet Campus, check in at Surgery Registration, Location B, third floor.

If surgery is being performed at our Liberty Campus, check in at the Same Day Surgery registration desk, entrance B, second floor.  

 We’ll ask to see:

• Your insurance or medical card and your child’s social security number
• Completed medical history and physical exam form
• Proof of guardianship (for court-appointed guardians)
• A list of medications your child is taking, including prescription, over-the-counter and herbal medications

Patients age 18 or older who have the ability to make an informed decision have the right to make their own medical treatment decisions. You also have the right to draft an advance directive that gives instructions for healthcare in case you are no longer able to participate in treatment decisions. For more information or copies of advance directive forms:

• Admitting, 513-636-4207
• Social Services, 513-636-4711
• Talk to your nurse or doctor

If you or your doctor feels your child is not able to understand the risks and benefits of medical treatment and cannot make informed medical decisions, you must arrange for a legal guardian to be appointed for that purpose. To obtain legal guardianship for an adult child, parents must apply to the probate court in the county where the child lives. For more information, contact a lawyer or the probate court.

If you have a concern about the quality of care or a safety issue, please speak to your child’s nurse or doctor, or to the unit manager. Here are steps you can take if you have a concern or grievance that cannot be immediately addressed by your care team:

Contact Family Relations to speak to a patient advocate

• Phone: 513-636-4700
• Email: advocates@cchmc.org

Contact the Ohio Department of Health

• Phone: 1-800-342-0553
• Email: hccomplaints@odh.ohio.gov

Contact The Joint Commission, the organization that accredits hospitals nationwide.

• Phone: 1-800-994-6610
• Email: complaint@jointcommission.org
• Web: www.jointcommission.org

Medicare beneficiaries have the right to request a review of their grievances by Ohio’s Quality Improvement Organization. Medicare patients may make this request through Family Relations or by calling the Ohio Medicare Beneficiary helpline at 1-855-408-8557 or www.keproqio.com.

Read more about Your Rights and Responsibilities.