Complex Care Center
What to Expect

At the Complex Care Center (CCC), our passionate team offers 24/7 care for children with complex chronic medical conditions. Many of our patients have multiple health conditions and may use ventilators or feeding tubes at home.

For these patients, it is vital to get regular primary care, including staying up-to-date on vaccinations. That's why we offer care for any child with complex health conditions, regardless of insurance coverage. We also see children from birth until age 24 to offer continuous care.

We also coordinate your child's care across all specialties, ensuring all of your child's doctors are working together to give your child the best possible treatment. If you have any questions about your child's treatment or conditions, we are ready to help you any time of day or night.

We are your partner in supporting your child's health. Learn more about what to expect at your child's appointment.

What to Expect at Your First Appointment at the Complex Care Center

At your first visit with Complex Care you will be meeting our care team, which will include dietary, social work, care management, and your assigned provider. We allow two hours for this visit, so be sure to bring all medical supplies, equipment, medications, formulas, or any other items needed during this two-hour appointment.

Making an Appointment at the Complex Care Center

A referral is needed to establish care with Complex Care from your current physician or specialist. A chart review will then be performed to determine eligibility based upon measures or medical complexity for admission to the clinic.

The Complex Care Center requires two visits per year for routine care, and a full medication review done by our pharmacist. We offer both well child appointments and sick visits at our offices. Please contact us to schedule your child's appointment. 

Preparing for Your Visit

Before your visit, please create a list of your child's medications to bring with you. Please be sure to include any vitamins or supplements they take.

You should also create a list of any questions or concerns you have and bring this list with you to the visit. It can be hard to keep all of your child's care information straight; a list of questions ensures we provide all the answers you need to understand your child's care.

On the Day of Your Visit at the Complex Care Center

Before Your Appointment

We ask that you arrive 15 minutes before your appointment. We offer appointments at our Burnet campus and Liberty campus. Both locations are large facilities, so please be sure to leave enough time to park and walk to our office.

Please contact us if you are running late for your appointment.

At Your Appointment

Our caring providers take the time to get to know your family at your appointment. We will talk about all your questions and concerns, as well as your goals for your child’s care. Your child’s doctor will also:

  • Review test results and any recent updates to your child's health record
  • Update your child's vaccinations as needed
  • Order any tests or imaging needed to monitor your child's health
  • Refill prescription medicines
  • Help with your behavioral care needs
  • Review your child's care plan with you
  • Connect you to extra support and resources you need
  • Treat acute care needs, such as illnesses

After Your Visit at the Complex Care Center

You will receive a document called an "After Visit Summary" before you leave the office. It includes important information about the next steps in your child's care, including any upcoming appointments. We are always available to answer your questions. Please contact us if you have any concerns about your child's care.

For life-threatening conditions, please call 911.