CincyKids Health Connect
CincyKids Health Connect

What We Treat With Virtual Urgent Care

We can evaluate symptoms, including:

  • Arm/leg pain after an injury
  • Bites (animal, human, insect)
  • Colds
  • Cough, congestion, runny nose
  • COVID-19 concerns
  • Eye infections
  • Fever (kids ages 2+)
  • Flu-like symptoms
  • Head injury without loss of consciousness
  • Rashes/skin infection
  • Skin injuries
  • Vomiting, diarrhea, constipation

If it’s not an emergency and you’re still not sure whether your child should to be seen in person or treated virtually, we can help. During your video visit, your provider will assess your child and refer you to an in-person visit if necessary. If our provider determines that you need immediate in-person care, you will not be charged for your video visit. Additionally, if needed, we can send a prescription to your pharmacy. This may include an antibiotic, but only if it’s medically necessary to treat a condition that can be diagnosed during a video visit.

Video visits are meant to evaluate minor injuries and illnesses. If your child has a life-threatening emergency, call 911 or go to the emergency room immediately.

CincyKids Health Connect cannot address the following:

  • Abdominal pain
  • Chronic Headaches
  • Ear infections
  • Injury involving the neck or back
  • Loss of consciousness
  • Migraines
  • Obviously broken bones
  • Serious or life-threatening conditions
  • Shortness of breath or difficulty breathing
  • Uncontrolled bleeding

Please note:  Due to safety concerns, we cannot conduct video visits while you're in a moving vehicle. If you're in a vehicle, it must be safely parked.