It is important for the family to be an integral part of the care team by exchanging information. This can be facilitated by using such phrases as:
- “I’m going to review the story so the entire group understands what brought you to the hospital. Please add or correct anything as I go along.”
- “Let’s review what has happened over the last 24 hours. Your input is very important, so please let me know if I missed anything.”
- “You are the expert on your child and family. We’ll make better decisions by working together.”
The family and key members of the care team should have the opportunity to have input and ask questions during rounds.
The daily assessment and plan of care should be discussed and agreed upon by the family and the care team. The family should be given the opportunity to review their understanding of the plan.
Discharge goals should be introduced on the first hospital day and reviewed on each subsequent day.