Urgent Care
Urgent Care or Emergency Care?

Urgent Care, Emergency Care, or Virtual Visit?

Our urgent care centers complement your child's doctor by offering care primarily when the doctor's office is closed. They also offer some services that usually are not available in a doctor's office, such as X-ray and wound management.

You also have the option to use virtual urgent care through our CincyKids Health Connect app, which allows you to see a pediatric expert 24/7 right from your smart phone or computer. Video visits are not meant for life-threatening situations.

Children with severely broken bones, or serious or life-threatening injuries or illnesses should be taken immediately to the Emergency Department at Cincinnati Children's Burnet Campus or Liberty Campus.

If you bring your child to one of our urgent care centers and our physician feels your child needs to go to the Emergency Department, a transport team will be called so medically trained professionals can accompany you and your child to our main hospital.

What Type of Care Does My Child Need?

  • Click a check mark below to find information and next steps for our Video Visits, Urgent Care or Emergency Care
  • Click here to download a printable version of the chart below
What Type of Care Does My Child Need?
To Evaluate / Assess Care Options
Condition / Injury / Illness Video Visits
Urgent Care
Abscess Needing Drainage    
Allergic Reaction (severe)/anaphylaxis    
Asthma Attack (minor)    
Asthma Attack (severe)    
Bleeding That Won’t Stop    
Breathing Trouble    
Broken Bone (skin intact)    
Broken Bone (bone sticking out of skin)    
Burn (minor)  
Burn (severe)    
Cast Problems (wet or soiled)    
Cut (minor)    
Cut (severe)    
Dog Bite (minor)  
Earache and Ear Infection    
Fever** (child over 2 months old)  
Fever (child under 2 months old)    
Headache (migraine)    
Head Injury (minor & without loss of consciousness)  
Head Injury (severe)    

Insect Bite

Nausea / Vomiting  
Pink Eye  
Psychiatric Evaluation    
Sore Throat  
Sprain or Strain  
Stomach Pain (mild)    
Stomach Pain (severe)    
Swallowed Object    
Urinary Infection    
Urinary Symptoms  

Contact Your Doctor First

We do encourage you to see your child’s primary care physician when possible for illnesses and injuries. For serious or life-threatening situations, go to the ER right away.

Please Note: Emergency and Urgent Care will see patients until their 21st birthday. We can see patients by video visit until their 18th birthday. All children must be accompanied by an adult.

Chart Notes

* PCP = Primary Care Provider
** Children (older than 2 years of age) with fevers may be evaluated and assessed in video visits.

These are general guidelines to help parents make healthcare decisions for their children. Please contact your primary care physician to receive personalized guidance for your current situation.

Our urgent care centers are not 24-hour facilities. If you are unable to get to an urgent care center before we close, please take your child to the Emergency Department at either Cincinnati Children's Burnet Campus or Cincinnati Children's Liberty Campus.

The Emergency Department can be reached any time by calling 513-636-4293.

**Please note, the Emergency Department cannot provide medical advice over the phone. Please feel free to bring your child in for an evaluation, follow up with your primary medical doctor or call 911 if you feel it necessary.

Masking status – either optional or required – is based on the current state and spread of respiratory illness in our community. As conditions change, so may our masking policy for that time. This information will be updated here and at our location entrances any time there is a change. You are always welcome to wear a mask if you prefer, and they are available at all of our entrances. We also ask that patients put on a mask if they have symptoms of a respiratory illness or are recovering from a COVID infection.